New Customer Guide
Order to Delivery: How It Works
Step 1
Browse and add items to your cart
Step 2
Choose shipping and payment at checkout
Step 3
We ship in 2–5 business days (excluding pre-orders)
Step 4
Track your package until it arrives safely
We aim to make every step smooth and reliable. Tracking numbers are provided for all shipments, and you can check status anytime via your account or email notification.
Order Status Guide
- Processing: For both in-stock and pre-order items paid in full, this means your order is being prepared for shipment.
- Complete: Your order has been shipped.
- Installment Pending Processing: Your order has been placed with the "Pay Later" option, but the initial payment hasn't been made yet.
- Installment Complete: Full payment has been received. Next, our team will move your order to "Processing."
- Canceled: Payment was declined, or the order was canceled due to insufficient funds or customer request.
- Pending: Payment is being verified by your bank or card issuer. Funds have not been received yet. Please contact your financial institution if needed.
See also FAQ: "Is my order correctly completed when the order status is Pending?" - Closed: You requested a cancellation, and the refund has been processed by our team.
Packaging & Shipping Protection
We understand that collectors value their items arriving in perfect condition. That's why we take packaging seriously to ensure safe international delivery.
- Expertise in International Shipping: Shipping fees are calculated based on package size, weight, and volume. Our experienced team selects or recommends the most efficient packaging method for every destination.
- Standard Packaging: Each product is first wrapped in an OPP plastic sheet, then in protective bubble wrap, and securely placed in a sturdy cardboard box. Empty space is filled with cushioning materials.
-
Customized Packaging Available:
We offer two types of customized packaging depending on your shipping priorities:
Reduce Shipping Cost: If you do not need the original outer box of the figure, we can discard it and wrap the item itself in protective materials. This reduces the overall package size and weight, potentially lowering your shipping cost.
If your shipping cost is reduced by this request, we offer two refund options (processed after your order is shipped):
- 1. Store Credit (Points): Instantly credited to your account and usable for your next purchase.
- 2. Refund to Original Payment Method: May take 2–5 days or even several weeks depending on your payment method and card issuer. We are unable to control this processing time.
Reinforce for Maximum Protection: We can add double-layered bubble wrap, full 360° cushioning, and waterproof bagging for safer transit. This customization almost always increases the size and weight of the shipping box, resulting in additional shipping charges.
These charges are not automatically added — our staff will first provide a detailed quote. If you approve the quote, we will send a PayPal invoice for the additional amount.
Please note: Preparing a custom packing quote takes time. As a result, orders with customized packaging may require 5–10 business days for dispatch instead of the usual 1–5 business days.
Shipping Methods
We offer multiple international shipping methods from Japan. Choose the one that best fits your needs for cost, speed, and tracking.
Japan Post (Sea Mail): 3–6 months to arrive. Tracking is unavailable while in transit overseas. Recommended for those who prioritize cost and don’t mind waiting.
Japan Post (Air Mail & EMS): Delivered via local carriers after arriving in your country. Tracking is available, but detailed service support is limited. For safer delivery, we recommend DHL or FedEx.
DHL & FedEx: Fast and reliable international couriers. Highly recommended for safe, speedy delivery. Includes options to reschedule delivery and track packages directly.
Delivery Times by Region
Tap to view estimated delivery times by region and method.
United States
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–4 days
Canada
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 4–6 days
- DHL: 2–5 days
- FedEx: 2–4 days
Mexico
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 4–7 days
- DHL: 3–6 days
- FedEx: 3–6 days
Europe
- Sea Mail: 3–6 months
- Air Mail: 4–10 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–5 days
Australia & New Zealand
- Sea Mail: 3–6 months
- Air Mail: 6–10 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–4 days
Asia
- Sea Mail: 2–4 months
- Air Mail: 3–12 days
- EMS: 3–4 days
- DHL: 2–4 days
- FedEx: 2–4 days
Middle East
- Sea Mail: 3–6 months
- Air Mail: 12–14 days
- EMS: 5–7 days
- DHL: 3–6 days
- FedEx: 3–6 days
South America
- Sea Mail: 3–6 months
- Air Mail: 8–12 days
- EMS: 5–7 days
- DHL: 3–7 days
- FedEx: 3–7 days
Payment Methods
We accept multiple secure payment methods to make your checkout experience safe and convenient:
- Credit Cards: Visa, MasterCard, American Express, and Diners are accepted.
- PayPal: Use your PayPal account for fast and secure checkout. Ideal for international payments and buyer protection.
- Apple Pay: Available on supported devices and browsers for quick checkout with enhanced security.
- Google Pay: Convenient mobile payment option for Android users with secure processing.
- Pay Later (Installments): Our flexible installment system allows you to pay in parts with a minimum 30% initial payment. You can choose how and when to pay the remaining amount before the release date.
Learn more about our payment plans here: Pay Later Installments - Secure Processing: All transactions are encrypted and handled with high-level security measures.
Exclusive Services
We offer a range of unique services to enhance your shopping experience at LapinNoir.JP:
- LNJ Storage Service: Store your in-stock and pre-order items indefinitely until you're ready to ship. Consolidate multiple orders and save on shipping fees. Learn more
- Pay Later (Installments): Choose to pay only shipping up front and pay the remaining amount later with flexible scheduling. More details
- LNJ Point Program: Earn reward points with every purchase and use them like cash at checkout. View point benefits
About Importing from Japan
We ship worldwide from Japan. Depending on your country, you may be required to pay import taxes or VAT when the package arrives. Here's how it works:
- No Hidden Import Charges: We do not collect any customs duties or taxes at checkout. These may be charged by your local customs office depending on your country’s regulations.
- Displayed VAT: The VAT displayed on our site applies to countries where pre-collected VAT is required and represents your local consumption tax.
- Examples:
- EU: VAT is prepaid for items under €150 through the IOSS system. For items over €150, VAT is not prepaid and must be handled by the recipient.
- USA: No tax is charged on imports under $800. Orders above this value may be subject to import duties.
- UK & Norway: VAT applies on all imports regardless of value. For items under the de minimis threshold, it may be prepaid; otherwise, it must be paid by the buyer on delivery.
- Responsibility: If customs duties or taxes are due, it is the customer’s responsibility to pay them. If the package is rejected or returned due to non-payment, LapinNoir.JP cannot be held responsible for the loss or return cost.
Trust & Transparency
We understand that buying from a foreign store can feel uncertain. That’s why we work hard to build trust and provide transparency at every step.
- Rated 4.9★ on Trustpilot: Thousands of satisfied customers around the world have reviewed us on Trustpilot. Read reviews
- MyFigureCollection Partner: We are an official partner of the world’s largest anime figure community. Visit our MFC profile
- Authenticity Guaranteed: All items are 100% official and sourced directly from licensed distributors in Japan.
- Clear Policies & Support: We’re here to help with prompt customer service and transparent shipping, return, and payment policies.
First-Time Questions (FAQ)
Here are answers to some of the most common questions new customers ask us:
Can I combine in-stock and pre-order items in one shipment?
Yes, you can combine in-stock and pre-order items using our LNJ Storage system. Learn more in the Exclusive Services section.
Are installment payments flexible?
Yes, as long as 30% is paid as an initial payment, you can pay the rest at your preferred timing before the payment deadline.
Can I cancel an order?
You may request a cancellation before your item is packed or shipped. Please contact customer support as soon as possible. Cancellations after packing or dispatch may not be accepted.
Is the product new and authentic?
Yes. All products are 100% new, official, and sourced directly from authorized distributors in Japan.
Why is my order still marked as "Processing"?
This means your order is paid and waiting to be shipped. Pre-orders will remain in this status until the product's release date and preparation.
Is my order confirmed if the status says "Pending"?
No. This means your payment hasn’t been successfully completed yet. Please check with your card issuer or payment service.
Need Help?
If you still have questions or need personal assistance, our friendly customer support team is happy to help.
- Email Us: Please reach out to support@t-ark.biz and we'll respond within 1–2 business days.
- Business Hours: Monday to Friday (Japan Time)
- Languages Supported: English, Japanese, Spanish, German, French