New to LapinNoir.JP? We’ll guide you.
A simple guide for ordering authentic anime figures, bishoujo figures, character goods, and Japanese collectibles from Japan. Learn how ordering, shipping, payment, storage, import taxes, quality check services, and support work before your first purchase.
A simple guide for your first order
Everything first-time international buyers usually want to know before ordering from Japan.
Authentic items
Official Japanese figures and collectibles only. No bootlegs or counterfeit products.
International shipping
We ship worldwide from Japan with multiple shipping options for different needs.
Active social presence
Follow our official Instagram account to see store updates, product highlights, and our collector-focused atmosphere.
Visit @lapinnoir.jp
A collector-focused store, created by collectors.
LapinNoir.JP is a Japan-based specialty store for authentic anime figures, bishoujo figures, character goods, and Japanese collectibles. Created by figure collectors, our store focuses not only on selling products, but also on providing services that help collectors manage pre-orders, protect item condition, combine shipments, and grow their collections with confidence.
Built by collectors
We understand that collectors care about authenticity, product condition, packaging, release delays, shipping options, and the joy of growing a collection over time.
Operated from Japan
Our team is based in Japan and works with trusted Japanese supply channels to provide official products to collectors around the world.
More than just shopping
We aim to provide a place where collectors can expand their collections with confidence. That is why we continue to develop collector-friendly services beyond simple product sales.
What would you like to know?
Tap a topic below to quickly find the information you need before placing your first order.
Why collectors shop with LapinNoir.JP
We know that buying from an overseas store can feel uncertain. Our guide, policies, reviews, and support are designed to make your first order simple, clear, and reassuring.
Rated 4.9/5 on Trustpilot
A high customer rating helps first-time buyers feel more confident when ordering from an international store.
MyFigureCollection Partner Shop
LapinNoir.JP is listed as a MyFigureCollection Partner Shop, helping collectors recognize our presence in the figure collector community.
Official Instagram
Check our official Instagram account for store updates, product highlights, and our collector-focused atmosphere.
Official products only
All items are official, licensed products sourced from trusted Japanese distributors. We do not sell bootlegs or counterfeit products.
For your first order, we recommend DHL or FedEx if you want faster tracking and smoother delivery updates.
Japan Post can be a good option for lower-cost shipping, but DHL and FedEx are usually easier for first-time international buyers because tracking updates and delivery management are more detailed.
From order to delivery
Here is the basic flow for placing an order from overseas.
Choose your items
Browse products and add in-stock or pre-order items to your cart.
Select shipping and payment
Choose your preferred shipping method and complete payment using one of the available payment options.
We prepare your order
In-stock items are usually prepared for shipment within 2–5 business days. Pre-orders are prepared after release and arrival at our warehouse.
Track your package
Tracking information is provided after shipment, so you can follow your package until delivery.
Receive and enjoy your collection
After delivery, please check your package and keep all packaging materials if you need to report damage or missing parts.
Order Status Guide
Order statuses differ depending on the order type. Please check the section that matches your order method.
For regular in-stock and pre-order purchases
These statuses apply to standard orders placed with regular payment methods such as credit card, PayPal, Apple Pay, or Google Pay.
Processing
Your order has been paid and is being prepared. For pre-order items, the order may remain in this status until the item is released and received by us.
Complete
Your order has been shipped. Tracking information is usually available after shipment.
Pending
Your payment has not been successfully completed yet. Please check with your card issuer, bank, or payment service.
Canceled / Closed
Canceled means the order was canceled or payment did not complete. Closed means a cancellation and refund process has been completed by our team.
For items stored with LNJ Storage
These statuses apply when your item is being stored through LNJ Storage or when you request shipment for stored items.
In LNJ Storage
Your item is currently stored through LNJ Storage. Stored items can be managed from your account when you are ready to request shipment.
LNJ Storage Shipping Request Complete
Your shipment request for stored items has been submitted. Our team will prepare the selected stored items for shipment.
LNJ Storage Complete
Your shipment request for stored items has been completed, and the selected items have been shipped.
For installment payment orders
These statuses apply to orders placed with Pay Later. They help you check whether your payment is still in progress or fully completed.
Installment Pending Processing
Your order is currently under Pay Later installment payment. This status may mean the order is unpaid or partially paid.
Installment Complete
Your Pay Later order has been fully paid. If the item is a pre-order, it will remain in this status until the item is released and received by us.
Protection options for figure collectors
Collectors often care about both the figure and the product box. We offer standard packaging for international shipping, and selected optional services are available for customers who want additional protection or inspection.
Standard Packaging
Each product is wrapped with protective materials and placed in a sturdy cardboard box with cushioning to reduce movement during transit.
Open-Box Quality Check & Inner Cushioning
For eligible items, we can open the figure box before shipping, check for major visible defects, and add cushioning inside the blister to reduce movement during international transit.
- Helps reduce movement inside the blister
- Useful for figures with small or delicate parts
- Defect support and manufacturer replacement requests are included when applicable
Custom Packaging
Our dedicated Custom Packaging service page is still under development and has not been officially released. However, customers may contact support for individual packaging requests, and we will review them case by case.
Want extra protection before international shipping?
Learn more about Open-Box Quality Check & Inner Cushioning, including eligibility, fee, lead time, and defect support.
Choose the shipping method that fits your priority
We offer multiple international shipping methods from Japan. Choose based on cost, speed, tracking, and reliability.
Japan Post Sea Mail
Best for customers who prioritize cost and do not mind waiting. Delivery may take several months.
- Lowest-cost option
- Very slow delivery
- Tracking may be limited during transit
Japan Post Air Mail / EMS
A balanced option for customers who want faster delivery than Sea Mail while using postal delivery networks.
- Faster than Sea Mail
- Delivered by local carriers after arrival
- Tracking availability depends on service and country
DHL / FedEx
Recommended for first-time customers and valuable items because tracking and delivery management are usually more detailed.
- Fast and reliable
- Detailed tracking
- Good for higher-value shipments
Estimated delivery times by region
These are estimates only. Customs inspections, local carrier delays, weather, and other external factors may affect delivery time.
United States
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–4 days
Canada
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 4–6 days
- DHL: 2–5 days
- FedEx: 2–4 days
Mexico
- Sea Mail: 3–6 months
- Air Mail: 6–12 days
- EMS: 4–7 days
- DHL: 3–6 days
- FedEx: 3–6 days
Europe
- Sea Mail: 3–6 months
- Air Mail: 4–10 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–5 days
Australia & New Zealand
- Sea Mail: 3–6 months
- Air Mail: 6–10 days
- EMS: 3–5 days
- DHL: 2–5 days
- FedEx: 2–4 days
Asia
- Sea Mail: 2–4 months
- Air Mail: 3–12 days
- EMS: 3–4 days
- DHL: 2–4 days
- FedEx: 2–4 days
Middle East
- Sea Mail: 3–6 months
- Air Mail: 12–14 days
- EMS: 5–7 days
- DHL: 3–6 days
- FedEx: 3–6 days
South America
- Sea Mail: 3–6 months
- Air Mail: 8–12 days
- EMS: 5–7 days
- DHL: 3–7 days
- FedEx: 3–7 days
Secure payment options
Choose from multiple payment methods depending on your preference and region.
Credit Cards
Visa, MasterCard, American Express, and Diners are accepted.
PayPal
Use your PayPal account for fast and secure checkout.
Apple Pay / Google Pay
Quick checkout options available on supported devices and browsers.
Pay Later
Place your order without paying the full product balance immediately. You can choose when to make your first payment, as long as the first payment is at least 30% of the product price and the remaining balance is completed before the payment deadline.
Want to split your payment?
Learn how Pay Later works before using installment payments.
Services designed for collectors
LapinNoir.JP offers services that help international collectors manage pre-orders, shipping costs, item condition, and collection growth more flexibly.
Store for free, ship when ready
Store eligible items for free, combine items when possible, and pay international shipping when you request shipment. This is especially useful when multiple pre-order items have different release dates or when you want to control when to pay international shipping.
- No monthly storage fee
- No fixed storage time limit
- Manage from My Account
Secure items before they sell out
Place an order first, then choose your payment timing within the payment deadline. The first payment must be at least 30% of the product price.
Open-Box Quality Check
For eligible items, we can inspect the figure before shipping, add inner cushioning, and support manufacturer replacement requests if major defects are found.
LNJ Point Program
Earn points with eligible purchases and use them like store credit for future orders.
Services that go beyond simply buying products.
From storage and flexible payments to quality checks and inner cushioning, our services are designed around real collector concerns.
Understand taxes before delivery
Import tax handling differs by country, order value, shipping method, and local customs rules. Some charges are prepaid at checkout, while others may be payable upon delivery.
DDP supported for current methods
For currently supported U.S. shipping methods, import duties, taxes, and related import fees are calculated at checkout as TAX. For DDP shipments, no additional payment is normally required upon delivery.
EU VAT and import duty are separate
For eligible EU orders, VAT may be collected at checkout through IOSS. Starting July 1, 2026, a separate Estimated EU Import Duty may also be shown for certain low-value imports. This is not a handling fee charged by LapinNoir.JP.
Local charges may apply
If import charges are not prepaid at checkout, the recipient is responsible for paying customs duties, VAT, GST, carrier handling fees, and other local charges.
Want to avoid surprises with import costs?
Use our tax guide and estimator to better understand possible duties, VAT, GST, and carrier fees before placing your order.
First-time customer questions
Common questions from international collectors before placing their first order.
Is LapinNoir.JP a legitimate store?
Yes. LapinNoir.JP is a Japan-based specialty store for authentic anime figures and collectibles, created by figure collectors and operated with collector-focused services.
Are all products authentic?
Yes. All products sold by LapinNoir.JP are official, licensed products sourced from trusted Japanese distributors. We do not sell bootlegs or counterfeit products.
Where can I see store updates or product highlights?
You can follow our official Instagram account for store updates, product highlights, and our collector-focused atmosphere: @lapinnoir.jp
What shipping method should I choose for my first order?
If you want faster delivery and detailed tracking, we recommend DHL or FedEx for your first order. If cost is your priority and you do not mind waiting, Japan Post options may also be available.
How do pre-orders work?
Pre-order items are shipped after the official release date and after the item is received by LapinNoir.JP. Release dates may change depending on the manufacturer or distributor. If you use LNJ Storage, eligible pre-order items can be stored after arrival until you are ready to request shipment.
Can I combine in-stock and pre-order items?
Yes, you can use LNJ Storage to store eligible items and request shipment later when selected items are ready. Pre-order items can only be shipped after they are released and received by us.
Can I cancel an order?
Standard orders can be canceled before shipment. A 5% handling fee will be deducted from the refund amount. Once an order has been shipped, cancellation is no longer possible. Different rules apply after an item enters LNJ Storage.
Why is my order status Pending?
Pending means your payment has not been successfully completed yet. Please check with your card issuer, bank, or payment service.
When will my pre-order ship?
Pre-order items ship after the official release date and after the item is received by us. Release dates may change depending on the manufacturer or distributor.
What is Open-Box Quality Check & Inner Cushioning?
It is an optional service for eligible items. We open the figure box before shipping, check for major visible defects, add cushioning inside the blister to reduce movement, and support manufacturer replacement requests if major defects are found.
Can I request custom packaging?
The dedicated Custom Packaging service page is not officially released yet. However, you may contact customer support for individual packaging requests, and we will review them case by case.
Do I need to pay import taxes?
It depends on your country, order value, and shipping method. Some taxes are prepaid at checkout, while others may be payable upon delivery. Please check our Import Duties & Taxes Guide for details.
Why do I see “Estimated EU Import Duty” at checkout?
Starting July 1, 2026, the European Union will introduce a new customs duty rule for certain low-value imports from outside the EU. When applicable, LapinNoir.JP may show this amount at checkout as Estimated EU Import Duty. This is not a handling fee charged by LapinNoir.JP.
Is Estimated EU Import Duty the same as VAT?
No. VAT and import duty are different charges. VAT may be collected at checkout through IOSS for eligible EU orders, while Estimated EU Import Duty is related to customs duty under EU import rules. If both are shown at checkout, they are separate charges.
What should I do if my package arrives damaged?
Please contact us within 3 days of delivery with clear photos of the shipping box, packaging, damaged item, shipping label, and any affected parts. Keep all packaging materials until the issue is fully resolved.
How quickly does customer support respond?
We usually respond within 1–2 business days. Please include your order number when contacting us so we can help more quickly.
Still have questions?
LapinNoir.JP Customer Support is here to help with orders, shipping, payments, storage, taxes, quality check services, and packaging requests.