Various payment methods are supported

LapinNoir.JP offers a variety of payment methods.

• PayPal
• Credit and Debit Cards (Visa, MasterCard, AmericanExpress, Diners)

Normal and Installment Payments

Two types of payment methods are available.

• Normal Payment
  The purchase price of your order in one lump sum and payment is due upon completion of your order.
• Installment Payment (available only for pre-order items)
  This is a method in which the payment is made in installments by the payment due date set by our store. Payment in installments is only available for pre-order items. Payment can be made on any day within the payment due date. The customer is free to decide the amount to be paid per installment. However, the minimum amount of the first payment is fixed. The maximum number of installment payments is six. The final payment must be made in full for the remaining balance. Products will be shipped only after all payments are confirmed. However, the payment due date cannot be extended for any reason.

About installment payments

Installment payment allows customers to freely set the timing of payment and the amount of installment payment within the time period determined by us. Installment payments are only available for pre-order items. Customers can shop according to their life plans.

Please read the following notes regarding installment payments.

［Notes］

• Products will be shipped only after all payments have been received.
• Payment due date cannot be postponed even if the release date is postponed.
• Failure to pay in full by the due date will result in cancellation.
• If you miss the payment due date, please promptly contact our Customer Service: support@t-ark.biz as soon as possible.
• Payment in installments can only be made by Credit Card.
• Please contact our Customer Service: support@t-ark.biz as soon as possible with any change of address.
• Payment in installments and lump-sum payment cannot be made at the same time.
  (If you have items for one-time payment and items for installment payment, please place them in separate carts.)
• Only one item per cart can be paid for in installments. If you wish to purchase multiple items by installment payment, please make payment for each item separately.
• You may add multiple items of the same product to your cart and purchase them in installments.
• Gift fees are also included in installment payments.
Please note that import duties may be incurred separately.

• Cancellation of Installment Payments

We do not allow cancellation of installment payments. However, if the due date passes without payment, your order will be automatically cancelled. In this case, Customer Service will contact you. At that time, you will be asked to choose between a refund of the amount paid or a lump-sum payment of the balance. You will have 2 weeks from the time we send you the email to respond to which you choose.

1. Refund of the amount paid
   We will refund the amount paid minus a penalty fee of 15% of the total purchase price as a handling fee. You will be responsible for any fees charged by your Credit Card company, PayPal, etc. in this case.
2. Lump-sum payment of the balance
   The remaining balance must be paid in a lump sum by the following month of the overdue month. In this case, a PayPal fee of 5% of the remaining balance will be added to your invoice; PayPal will send you an invoice and you will be required to pay it. Please note that we do not issue invoices on this site. late payment by PayPal will result in a forced cancellation. We will refund your payment minus a penalty fee of 15% of the purchase price.

If you wish to purchase the cancelled item, please place a new order. If the cancelled item is no longer available for sale, it will not be resold under any circumstances.

We reserve the right to restrict or close the accounts of any customer who abuses our Cancellation Policy or who abandons an order that is available for shipment without payment. Please note that any customer who intentionally or repeatedly cancels installment payments, or otherwise engages in any other behavior that we deem to be abusive, will be permanently barred from using our services in the future.

How to Operate Installment Payment

• How to operate at the time of purchase
  When purchasing an item, on the product page, select "Yes" under Purchase this product by installment payment ? and then add the product to your cart.

If you choose to pay in installments, the payment method on the payment page will be displayed as "Partial Payment".

• How to operate after ordering (repeat after each payment)
  After placing an order for installment payment, please go to "Partially Paid Orders" in My Account to confirm your order and create an installment payment plan.

Please check "Select" for the applicable order, enter the amount in the "Payment Amount" field, and make your payment from the payment method at the bottom of the screen. Each time you make an installment payment, you must visit this page to enter the amount and select a payment method. Please note that an invoice will not be automatically sent to you. Please note that it is possible to change your credit card information even in the middle of an installment payment.

If you enter an amount less than the initial payment amount, an alert will appear. In this case, please follow the warning message displayed and change the amount.

Shipping Charges

All costs related to shipping service will be borne by the User. All shipping costs and applicable services will be determined by the company.

If you want to change the payment method after placing an order

For Normal Payments, we cannot accept changes in payment methods, such as changing to a different Credit Card, after an order has been completed. In such cases, please cancel your order and reconfirm it. Depending on timing, products may not be in stock.

Cancellation Policy

Orders can be cancelled at any time prior to shipment. In case of cancellation, a handling fee of 5% of the total amount will be charged. The 5% will be deducted from the total price and refunded to the User. PayPal and credit card company fees are the responsibility of the User. If you wish to cancel, please contact our Customer Service: support@t-ark.biz Please include the following information

• The name of the product you ordered
• The order number
• The date of purchase

Items that have already been shipped or paid for in installments cannot be cancelled. Installment payments will be automatically cancelled if no payment is made during the process and the stipulated payment date has passed. In such cases, installment payments cannot be rescheduled. In case of mid-cancellation, we will send you a message from us. We will send you an e-mail with instructions on how to choose between a refund of the amount paid so far minus a 15% handling fee, or a lump-sum payment of the remaining amount. Cancellations are permanent and cancelled items or orders cannot be reinstated. If you wish to purchase the cancelled item(s), please place a new order. If cancelled items are no longer available for sale, they cannot be resold under any circumstances. We reserve the right to restrict or close the accounts of any customer who abuses our Cancellation Policy or who abandons a shippable order without payment.

Refund Policy

In the following cases, we will refund the stipulated amount in accordance with the prescribed procedures.

• When a cancellation is accepted prior to shipment
• When returns are accepted at the convenience of the customer
• When damage during shipping is confirmed
• If the product is found to be defective in its initial stage
• When it is found to be our fault
• When it is difficult to arrange for a replacement product

Both the merchandise and shipping charges will be converted from Japanese yen to the currency of the customer's choice and converted at the exchange rate on the date of refund. Please note that the amount may increase or decrease slightly due to fluctuations in the exchange rate. In all of the above cases, the customer is responsible for any refund fees to the credit card company or PayPal.

Please note that refunds for items that have already been shipped will be processed only after the returned items have arrived at our store. In the case of an error on our part, we will send a replacement item or a full refund after the item arrives at our store after the return procedure has been completed.

Returns due to customer's own reasons

In the case of a return at the convenience of the customer, if the return conditions are met, we will accept the return and upon receipt of the returned merchandise, we will check the condition of the package and if there are no problems, we will refund the merchandise price only. However, we will not refund the initial delivery charge, return shipping charges, handling fees, or customs duties. Please note that bank transfer fees are the responsibility of the customer. Please read "Returns due to customer's own reasons" in Shipping Method for details.　

When an item is returned to our store/ If you refuse to receive

Your package may be returned to our store due to reasons such as refusal to receive or incomplete address. Customers whose parcels are returned to our store will be notified of the reshipment to their registered email address. The full amount of the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment) must be paid within 2 weeks after our store sends the email. We will reship the package after it arrives at our store and the customer has paid the reshipment fee in full.

• Cancellation is not allowed after the product has been shipped. In addition, we will not refund the product price, shipping and handling charges for the initial shipment, customs duties, etc.
• All shipping costs for reshipment are the responsibility of the customer.
• Please note that for items shipped via FedEx or DHL, you may be charged additional shipping fees when returning the item to Japan.

In the unlikely event that the full amount of the reshipment fee is not paid within 2 weeks, the order will be cancelled as a malicious order and no refund will be made for the amount already paid, including the product price, shipping and handling charges. Please note that in this case, any future contracts with us may be permanently terminated in accordance with our Terms of Service. For details, please read "When an item is returned to our store/ If you refuse to receive" under Shipping Method.