Shipping Method

LapinNoir.JP offers a variety of shipping plans to meet your needs. All shipping methods come with a tracking number. The respective delivery charges can be found on the payment page before placing your order. You can also specify the delivery area before placing your order.

Delivery Times

The table below shows the expected arrival for each. Please note that these are only forecasts and are not guaranteed to arrive on time. International shipments may vary in arrival time depending on weather conditions, other global conditions, and local customs procedures.

Shipping Timeframes

Normally, items are shipped within 1-5 business days (Excluding Japanese national holidays and Saturdays and Sundays.) after an order is placed. However, shipping may be delayed for some reason, such as if a defect is found during product inspection. In such cases, we will contact you. If your order has not been shipped within 7 business days of the order date, please contact our Customer Support: support@t-ark.biz
In the case of pre-order items, the items will be shipped after they arrive at our company.
During the busy season, we are inundated with orders, which may cause delays in the shipping process. Unfortunately, we may not be able to meet your requested arrival date. To prevent such a situation, we ask for your cooperation in placing your order as soon as possible.

Note

Logistics delays due to COVID are occurring worldwide.

Japan Post (Sea Mail)
Delayed 1-2 months from expected arrival date
Japan Post (EMS and Air Mail)
Experiencing significant delays in all delivery methods
Delayd of 1-2 weeks from expected arrival date
DHL and FedEx
Not affected and shipping is smooth

About Japan Post (Sea Mail)

Shipping takes about 3-6 months to arrive. This is recommended for customers who want to reduce shipping costs and can wait longer for arrival. The tracking number will not be updated during the period the package is in transit by sea. If you contact us during this time, we will not be able to provide you with accurate information regarding the status of your shipment. Customers who choose this shipping service need to wait patiently for the information of their shipment to be tested. If you do not like to wait, we recommend that you do not choose this shipping method.

About Japan Post (Air Mail & EMS)

Packages shipped by Japan Post are delivered by local carriers after arrival in each country. While it is possible to track packages, we cannot provide detailed services. We also have limited ability to respond to inquiries during transit. Therefore, customers must contact the local carrier themselves if problems arise during transit. It takes approximately 1 month from the time you request Japan Post to investigate until you receive a response, so we ask for your patience during this time. If you wish to receive your shipment safely, we strongly recommend you to use DHL or FedEx.

About DHL & FedEx

DHL and FedEx are international courier companies. The mission of these companies is to deliver packages carefully and reliably. If you want to receive your package safely and promptly, we recommend this delivery method. You can track your package on each company's website and change the delivery date, time, and location.

Import Duties

For international shipments, import fees and import duties may be charged in addition to the product price and shipping charges. And when you pick up your package, the shipping company may charge you those additional fees. You will have to pay those charges to the carrier, but please understand that they are never shipping charges. Import taxes and fees are not included in the item price. Import taxes and fees are imposed by your country of residence and are not determined by us, LapinNoir.JP, or the shipping agent. Generally, the shipping agent will collect these taxes on your behalf and pay them to your country of residence. Please check with your local customs office for import taxes. These fees are paid to the government of your country and unfortunately we cannot track or control them. Since we are not involved in these matters, we are unable to answer questions in advance regarding the amount of duties and taxes. Inquiries regarding customs duties and other taxes should be made directly to the customs authorities of the respective countries.

When shipping to a third party's address

All customs duties and other taxes on imported goods must be paid by the consignee. If the person placing the order and the recipient are different, both parties should fully understand the payment of customs duties. Laws concerning customs duties and other taxes on imported goods vary from country to country. Therefore, we are not responsible for any customs duties or other taxes on imported goods. Since we are not involved in these matters, we are unable to answer questions in advance regarding the amount of duties and taxes. Inquiries regarding customs duties and other taxes should be made directly to the customs authorities of the respective countries. In addition, international shipments may be opened and inspected by customs in your country. Please be aware that there is a possibility that the package may be opened by customs.

If your package is damaged

We ship your collection in the best possible protective packaging. International packages may have damage in transit. LapinNoir.JP will do its best to eliminate as much damage to the outer box as possible, but we have no control over the handling of packages in transit. Therefore, the outer box may be damaged or scratched during transportation. Unfortunately, we cannot compensate for such damage. However, if the shipping box and packaging are obviously badly damaged, you may be entitled to compensation from the shipping company. In this case, please contact our Customer Support: support@t-ark.biz

In the unlikely event that the product itself is damaged, we will arrange to resend a replacement product as compensation. So please contact our customer support: support@t-ark.biz within 2 days of receiving the product. If we are unable to arrange for a replacement product due to our inventory status, we will refund the product price, the initial shipping costs, and the return shipping costs. However, please note that all handling fees are non-refundable. We will refund customs duties if the customer can provide us with proof of payment of customs duties. If our customer support team determines that we are at fault, we will accept the return of the product and reship a replacement upon receipt of the returned product. In such cases, we will bear all reshipment charges. The customer will be refunded the full amount of the cost (return shipping fee) incurred by the customer at the time of return. For this reason, please provide us with a receipt for the returned merchandise.

When contacting our customer support, please provide the following information

A detailed description of the problem
A photograph of the condition of the product immediately after arrival (a clear enlarged photo of the defective part)
Clear photo of paper invoice/shipping label/shipping company bag/shipping box taken side-by-side with the subject merchandise
Order Number

Conditions for exclusion from coverage

Damage to the product's packaging or outer box is not considered damage to the product.
In addition, products that are more than one year old from the manufacturer's release date may have some age-related deterioration (rust, odor, stickiness, paint migration, paint peeling, etc.) on the outer box or the figure itself inside, even if the product is brand new. (Rust, odor, stickiness, paint migration, paint peeling, etc.) These are not eligible for returns or refunds and are not considered initial defects.
We cannot accept returns or refunds on the grounds that the product you received is not the same as the product picture shown on the site. Because we often list products before the final product is released, most of the pictures shown are of prototypes or samples provided by the manufacturer. There may be slight differences between prototypes and actual mass-produced products. Also, some products require hand-painting at the factory, which may also cause individual differences. These are not considered manufacturer defects. In addition, small defects may be found in the paint or parts. These are inconsistencies that occur naturally in the process of mass production and are not considered defects.
Returns and refunds will not be accepted for any reason due to customs duties or other taxes in the destination country.
If the manufacturing defect in the product is clearly the result of abuse by the user, we reserve the right to reject the claim.

We will contact you with a solution as soon as possible. Please note that it may take us several days to reply. If the photos you send us do not include a shipping label or paper invoice, we will not be able to offer a solution to your claim. We are not responsible for damage limited to the exterior of the product.

All returns must be processed according to our customer support instructions. Unauthorized return of merchandise without notifying our customer support is not a legitimate return. Also, packages returned as undeliverable or unclaimed by the shipping company, or packages that the recipient refuses to accept for any reason, are not legitimate returns. As such, they are not eligible for all compensation, including refunds and exchanges, at our discretion. Furthermore, if a package is returned to the Company and the customer incurs return shipping charges, the customer is responsible for reimbursing the Company for the freight costs incurred in returning the package to the Company.

All returns must be sent back to us by shipping method with a tracking number. Returns sent without a tracking number will not be eligible for refunds, exchanges, or any other compensation at our discretion. In such cases, we will not be able to refund or replace the item.

If you suspect something is wrong with your package at Japan Post

Please contact our Customer Support within 2 days of receiving your package.

Take a picture of the package before opening it
If possible, open the package in the presence of the person in charge of delivery If the item inside is damaged, please submit a damage report (damage report) from the delivery company. Once you have signed the appropriate form and received a copy of it, please forward the scanned data to us. You may apply to Japan Post for insurance coverage.

If you believe there is something wrong with your package at DHL or FedEx

Please contact our customer support within 2 days of receipt of your package. Please include a photo that clearly shows both the damaged part and the invoice/label. We will contact the shipping company for compensation. Please do not destroy the shipping documents (invoice and shipping label) until the problem is resolved.

Please note that we will not be able to offer refunds/exchanges for items that are not insured and are damaged during shipping. For this reason, we strongly recommend EMS, DHL, or FedEx as the shipping method, especially for high value or fragile items.

Please contact us first rather than initiating a dispute with PayPal or filing a chargeback with your Credit Card company. While we will do our best to resolve any issues that arise, a PayPal dispute or chargeback will delay the process for a quick and amicable resolution.

Limit of compensation by Japan Post and courier companies

Japan Post (Air Mail) compensation is limited to 6,000 yen. For Japan Post (EMS), FedEx, and DHL, the compensation limit is the customs-declared value of the contents of the package. Therefore, we recommend EMS, FedEx, or DHL for high value orders over 6000 yen.

About Change of Address & Reshipment

If there is a change in the name, address, or other registered information of the consignee, please contact us as soon as possible. If your purchased items have not been shipped, we will be happy to change your address. Please contact our Customer Support at support@t-ark.biz as soon as possible.
We cannot accept a change of address if the merchandise has already been shipped. In addition, once merchandise has been shipped, all orders are non-cancelable, and no refunds will be made for any charges, including but not limited to merchandise, shipping, and handling fees.
If the customer wishes to change his/her address after the product has been shipped, the customer must notify the shipping company himself/herself. Alternatively, we will reship the package after it arrives at our store and the customer has paid the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment) in full. For items shipped via FedEx or DHL, please note that you may be charged an additional shipping fee for returning the package to Japan. As with re-shipment, we cannot cover the shipping costs for re-shipment, and all costs are the responsibility of the customer. You will receive an email from us when your package arrives at our office. If the full amount of the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment) is not paid within 2 weeks thereafter, the order will be cancelled as a malicious order and all payments already made will not be refunded, including the product price, shipping and handling charges. Please note that in this case, any future contract with us may be permanently cancelled in accordance with our Terms of Service.
We are not responsible for any damages caused by failure to notify us of address changes. Even if your registration information has been updated, orders processed prior to the change will be processed using your registration information as it existed prior to the change.
We can only change the shipping address for orders that have already been placed and have not yet been shipped. So, it will not apply to future orders. You will need to change the registered address of your account in advance in order to reflect this in future orders. Even if you give us your new address, we will not be able to change the address on your account. Please make sure to change the address listed in your account information by yourself.

When an item is returned to our store/ If you refuse to receive

Your package may be returned to our store due to reasons such as refusal to receive or incomplete address. Customers whose parcels are returned to our store will be notified of the reshipment to their registered email address. The full amount of the reshipment fee must be paid within 2 weeks after our store sends the email. We will reship the package after it arrives at our store and the customer has paid the reshipment fee in full.

Cancellation is not allowed after the product has been shipped. In addition, we will not refund the product price, shipping and handling charges for the initial shipment, customs duties, etc.
All shipping costs for reshipment are the responsibility of the customer.
Please note that for items shipped via FedEx or DHL, you may be charged additional shipping fees when returning the item to Japan.

In the unlikely event that the full amount of the reshipment fee is not paid within 2 weeks, the order will be cancelled as a malicious order and no refund will be made for the amount already paid, including the product price, shipping and handling charges. Please note that in this case, any future contracts with us may be permanently terminated in accordance with our Terms of Service.

Packages returned by the shipping company as undeliverable or unclaimed, or refused by the recipient for any reason, are not legitimate returns. As such, they may not be eligible for a refund at our discretion. Packages returned as undeliverable or unclaimed by the shipping company, or refused by the recipient for any reason, will never be compensated for shipping charges. If freight charges are incurred when a package is returned to us, you are responsible for reimbursing us for such charges.

Returns due to customer's own reasons

Returns, for any reason, must be reported within 15 days of receipt of goods. The Company will not provide service for reports received more than 15 days after the date of order acceptance. Users agree to follow the above procedures and to abide by the Company's Terms of Service.

Returnable condition (in case of return for customer's convenience)

Must be in new condition with all parts in place
Unopened and properly packaged, with no damage to the outer box
The Customer is responsible for all return shipping costs If the above conditions are met, we will accept the return and upon receipt of the returned merchandise, we will check the condition of the package and if there are no problems, we will refund the merchandise price only. However, we will not be able to refund the initial shipping fee, return shipping fee, various handling fees, or customs duties. If the merchandise is damaged at the time of return, the return will not be accepted and the merchandise price will not be refunded. Please pack your items carefully and securely to avoid damage when returning them.

All returns must be made in accordance with our return procedures. Packages returned as undeliverable or unclaimed by the shipping carrier or refused by the recipient for any reason are not legitimate returns. As such, they may not be eligible for refund or exchange at our discretion. Packages returned as undeliverable or unclaimed by the shipping company, or refused by the recipient for any reason, will never be compensated for the product price or shipping charges. If a package is returned to us and a return shipping charge is incurred, you are responsible for reimbursing us for the freight cost of the return.

Countries to which we can ship

Basically, we ship worldwide. However, we do not ship to some conflict areas or countries where international shipping is not safe. In such cases, the shipping options will not be displayed when you proceed to the order screen. This means that we cannot ship to your country.

About Gift Packages

International shipments may be subject to opening and inspection by customs in each country. Please understand that your gift package may be opened by customs officials.

Customs Inspection of Your Package

In some countries, customs inspectors may ask you to open your luggage. Unfortunately, we cannot prevent this and cannot be held responsible for the actions of customs officials. Please note that we cannot compensate or replace any goods lost, confiscated, or damaged during customs inspections.

False Declarations to Customs

You may not engage in any activity that violates Japanese law. You may not falsely declare a gift notation or duty amount on non-gift items.

About Shipping Notification

A shipment notification e-mail will be sent to your registered e-mail address once the product has been shipped. You will also see the status of "shipped" on the Order Status page of this website. If this website shows that your order has been shipped but you did not receive a shipment notification email or you cannot find the notification email, please check your junk mail folder or ISP/mail application settings. Also, please make sure that your email address is set up to receive emails from our domain (t-ark.biz).

What to do if it takes too long to deliver

Japan Post
If you feel that your package is taking too long to reach you (more than 2 weeks by EMS, more than 1 month by air, or more than 6 months by sea), please have your package tracking/delivery confirmation number ready and ask for delivery status at your local post office. Your package may be waiting undelivered at the post office or may be in customs clearance at the port of entry. EMS/Express Mail will not be delivered without the recipient's signature. Check your mailbox for an "Undeliverable Shipment" notice. The notice will tell you how long you can expect to receive your package. If you are unable to resolve the problem, please contact our Customer Support: support@t-ark.biz
FedEx or DHL
In the case of FedEx or DHL, if you have not received your package after waiting 1 week, please check the tracking status of your package on their websites and then contact our Customer Support: support@t-ark.biz

If your package is returned to us for any reason (incorrect address, undeliverable), we will contact you to make arrangements to reship the package. Please note that the customer is responsible for all shipping costs related to the return. Please read About Change of Address & Reshipment for a detailed explanation of reshipment.　