Terms of Service

Effective Date: May 30, 2022

Definition

These Terms of Service govern the online store “LapinNoir.JP” (hereinafter referred to as the "Service") on this website, established by T-Ark Co., Ltd. These Terms of Service define the Terms of Service of use of the online store offered by the Company on the Website. Users are requested to use the Service in accordance with these Terms of Service. Before using this Service, please read and make sure you understand the following precautions. Please note that our Terms of Service are subject to change without warning. We assume no responsibility for any damaged caused by a User violating these Terms of Service. These Terms of Service shall apply to all relationships between the User and the Company concerning the use of the Service. In addition to the Terms of Service, the Company may also establish rules for the use of the Service ("Individual Regulations"). Regardless of the name of these Individual Regulations, they shall constitute a part of these Terms of Service. In the Service that any provision of these Terms of Service conflicts with the provisions of the Individual Regulations set forth in the preceding paragraph, the provisions of the Individual Regulations shall take precedence unless otherwise specified in the Individual Regulations.

Sales Contract

In the Service, a purchase agreement shall be formed when a User makes an application for purchase to our Company and our Company notifies the User that the application has been accepted. Ownership of the product shall be transferred to the User when the Company delivers the product to the delivery carrier.

Prohibited Acts

While using the Service Users agree to refrain from the following

Disregarding any laws or regulations, these Terms of Service, warnings regarding using this Service, or warnings regarding making a purchase via this Service
Infringing upon the rights, interests, or reputation of this Company or a third party
Any actions that infringe on this Service or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, including rights of publicity or privacy
Taking any actions that may cause damage to this Company or any associated third party
Lending, transferring, or sharing a password with a third party
Fraudulently registering an email address or password and using this Service
Fraudulently registering a credit card or other form of electronic payment and using this Service
Take any action that is offensive to public order and morals
Violate any laws or perform any action that may lead to the violation of any laws
Provide false, inaccurate or misleading information (including personal information)
Utilize this Service for commercial gain without expressed authorization
Act in a manner that is defamatory, libelous, threatening or harassing
Take any action that detrimentally interferes with, surreptitiously intercepts or expropriates any system, data or Information; or interfere or attempt to interfere with the Service
Distribute viruses or any other technologies that may harm this Service, or the interests or property of other Users
Violate any domestic or international law, statute, ordinance, or regulations
Take any other action that may be deemed inappropriate by this Service
Copyrights and other intellectual property rights to product photos and other content provided by the Service (hereinafter referred to as "Content") belong to the Company, Content providers, and other legitimate right holders, and Users may not reproduce, reprint, modify, or make any other secondary use of the Content without permission

Loss of User Privileges and Liability

Should a User commit any of the actions described “Prohibited Acts”, we may deem it appropriate to revoke their User privileges, at which point all agreements will be void, and all business dealings and correspondences will be suspended thenceforth. We reserve the right to restrict your use of all or part of the Service or terminate your user registration without prior notice in any of the following cases

If User refuses to accept these Terms of Service
When it is found that the User has committed any of the acts listed in the Prohibited Acts
If we determine that the level of trust necessary to conduct business cannot be created, improved, or maintained
If a User's name, address, telephone number, email address, or other information provided to us changes, but the User does not report the change
If any statement or information provided to us is under false pretense
If it is established that the individual has had their user privileges revoked due to violation of these Terms of Service
If the User interferes with the Service operation in any way
Cancellation of orders after shipment has been completed, intentional refusal to accept returns or packages due to non-payment of customs duties or other reasons, or any attempt to negotiate with us in such a manner
If payment or other obligations of debt are fulfilled late or are delinquent
If we are unable to contact the User via phone, email, or other means
If the User is otherwise found to have violated these Terms of Service
If we otherwise deem the User's action inappropriate
If a User commits any of the actions described below, the User shall bear financial responsibility for any and all damages we suffer from these actions

Should account information or passwords be used for nefarious purposes
Should our Service be accessed and information falsified, should a malicious computer program be sent to our Service, or any other action that disrupts business
Should one infringe upon the intellectual property rights of our products
Should the User do something that otherwise violates these Terms of Service

We assume no responsibility for damages, including damages to a third party, should a User lose their ability to use our Services due to our Company enforcing the measures set forth in this provision.

Changes to Terms of Service

The Company may change these Terms of Service at any time without notice to the User if it deems it necessary. In the event that a User starts using the Service after a change in the Terms of Service, such User shall be deemed to have agreed to the changed Terms of Service. We update the "Effective Date" at the top of the Terms of Service. You are advised to review these Terms of Service periodically for any changes. Changes to these Terms of Service are effective when they are posted on this page. The Company disavows any responsibility for inconvenience or loss caused to the User by updates to the Terms of Service.

Discontinuance, etc., of Provision of This Service

We reserve the right to suspend or discontinue all or part of the Service without prior notice to Users in the event of any of the following events. The Company shall not be liable for any disadvantage or damage incurred by the User or a third party due to the suspension or interruption of the provision of the Service, regardless of the reason

When performing maintenance, inspection, or updating of computer systems related to the Service
When it becomes difficult to provide this Service due to force majeure such as earthquakes, lightning, fire, power outages, natural disasters, etc.,
In the event of computer or telecommunication line failure due to an accident
In any other cases in which the Company deems it difficult to provide the Service

Regarding Minors Using Our Services

Our Services are not intended for persons under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personally identifiable information, we will not collect personally identifiable information from your child. Minors may only use our Service with the consent a parent or guardian. Any purchases made by a minor will be assumed to be under adult supervision.

Liability Indemnity

The Service accepts no liability for damages incurred by users or other third parties as a result of changes to or the suspension, discontinuation or abolishment of service. The Service accepts no liability for damages incurred to third parties by Users. In the event of such a situation said User accepts all responsibility, legal and financial, and agrees to not take any action which would interfere with or damage the Company in any way.

Legal Compliance

All aspects of the agreement are in accordance with Japanese law.

Privacy Policy

The Company will manage any personal information entered in the Service by Users as outlined in the Privacy Policy. For further information regarding such policies please view the site's Privacy Policy.

User Registration

"Users" refers to individuals who have followed the account registration procedure established by this Company, agreed to these Terms of Service, and registered for an account. "User Information" refers to information provided to this Company by Users for the purposes of account registration, or information pertaining to transactions by Users and the history of these transactions. These Terms of Service apply to all Users. Please abide by these Terms of Service when registering for an account and thereafter. The registration for this Service shall be completed when a prospective registrant agrees to these Terms of Service and applies for registration for use of the Service in the manner specified by the Company, and the Company notifies the prospective registrant of its approval of the application. If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for registration, and shall not be obligated to disclose the reasons for such denial

If the applicant has provided false information in the application for registration
If the application is from a person who has violated these Terms of Service
Other cases in which the Company deems the registration of use to be inappropriate

User ID and Password Management

The User shall manage his/her User ID and password for the Service at his/her own responsibility. The User shall not, under any circumstances, transfer or lend his/her User ID and password to any third party, or share them with any third party. When a User logs in with the same combination of User ID and password as the registered information, the Company shall consider the use of the Service to be by the User who has registered the User ID. The Company shall not be liable for any damage caused by the use of a User ID and password by a third party, except in the case of willful misconduct or gross negligence on the part of the Company. Should you provide personal information to our Company, all data input and transferred will be protected by SSL encryption to ensure that the data is handled in a secure manner, meaning that all transmissions between your web browser and our server are encrypted and sent securely. However, as your email address and other information is transmitted via the internet, we cannot guarantee with absolute certainty that it will be safe. We will strive to protect your personal information, but do not guarantee the security of the information sent. After receiving your information, we will do our best to ensure the security of our system. In the event that you are given a password to access a specific system on our website, it is your responsibility to keep this password confidential.

Creating Multiple Accounts

The Service limits one account per person. If you wish to change your account for some reason, please delete your existing account and create a new account again. Please note that points cannot be transferred.

Updates

Users will promptly contact us in the event that their name, address, or other information provided has changed. We refuse to take any responsibility for losses incurred due to failure to update information on file. Additionally, even in the event that registered information has been updated, any order processed prior to the change will be processed with the information on file prior to the change. We can accept a change of address for your purchased items if it has not been shipped. Please contact our Customer Support: support@t-ark.biz as soon as possible. We cannot accept a change of address if the items have already been shipped. Also, once an order has been shipped, all items are non-cancelable and no refunds will be given for any charges, including product price, shipping, and handling fees. If the User wishes to change his/her address after shipment, the User must notify the Shipping Company of the change of address himself/herself. Or, after the package is returned and arrives at our store, we will reship it after the User has paid the reshipment fee in full. We will contact you at your registered e-mail address as soon as the package arrives at our store; failure to pay the reshipment fee in full within 2 weeks will be considered a malicious cancellation of your order and all fees already paid, including the product price, shipping and handling, will not be refunded in any way. In such a case, please be aware that your contract with us may be permanently cancelled in the future in accordance with the Terms of Service.

If you cannot log in

If you have forgotten your password, please access the password reminder page through the "Forgot Your Password?" button on the log in page (Registered Customers). You can also contact us if you are still unable to log into your account. Please do not create a new account unless instructed to do so by our staff even if you cannot log into your account. Duplicate accounts will be closed.

Withdrawal from a Group

You can cancel your membership from your account page. If you have any questions, please contact our Customer Support: support@t-ark.biz

Purchases

The Service may be used to purchase products. When placing orders with the Service, Users agree to read, agree with and accept our privacy policy as well as all of the Terms of Service contained in the User agreement. When placing an order, Users agree to adhere to the methods stipulated by the Service.

After placing and order, Users will receive an order confirmation notice from the Service
When placing an order, Users are entering a legal contract with this Service
This contract is binding until the products ordered have been delivered to the delivery carrier by the Company
This contact is subject to cancellation at any time at the discretion of the Service
Legal or other necessary measures will be taken if it has been determined at any time, including after an order has been completed, that the User has violated the Company's Terms of Service.

Our Products

International packages may have damage in transit. We will ship your collection in the most appropriate protective packaging. However, the outer box may be damaged during transport. In such cases, we will not be able to return or exchange the item. However, if there is obvious severe damage to the shipping box and package, you may be entitled to compensation from the shipping company. We may open and inspect the package prior to shipping to ensure that the item inside is not damaged. Please understand that this is done for safe shipping. Even if the product is new, it may be double-labeled upon inspection by the manufacturer. In addition, products that are more than 1 year old from the manufacturer's release date may show some age-related deterioration on the outer box and the figure itself inside, even if it is a new product. Please note that we cannot accept returns in such cases.

Prices

All prices are considered to be set at the time an order is placed. While we make every effort to provide accurate information, if a price error occurs, the price will be changed to the correct price, even if it is after the order has been placed. In the event of manufacturer price change any affected orders will be altered to reflect the new price.

Product Liability

In the event that a product cannot be procured, the Service reserves the right to cancel any orders as necessary. The Company will send products to the address stipulated by the user on the applicable order form. The Service will do its utmost to ensure the accuracy and completeness of product descriptions, however the Company accepts no liability for inaccuracies or errors. Current descriptions take precedence over those previous noted.

Payment

We may offer paid products and/or services on the Service. In such cases, we will use a third party service (e.g., a payment processing company) to process the payment. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their privacy policies. These payment processors adhere to the PCI-DSS standards set forth by the PCI Security Standards Council, which is jointly administered by brands such as Visa, Mastercard, AmericanExpress, Diners, etc., The PCI-DSS requirements are designed to ensure the secure handling of payment information. This helps to ensure that Our partner payment companies are PayPal and stripe.

PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full.
Stripe: https://stripe.com/privacy

Refund Policy

If it is found to be our fault, we will issue a refund in accordance with the prescribed procedure. Both the merchandise and shipping charges will be converted from Japanese yen to the currency of the User’s choice and refunded at the exchange rate on the date of refund. Please note that the exchange rate may increase or decrease due to fluctuations in exchange rates. Please note that refund fees for credit card companies and PayPal are the responsibility of the User.

Cancellation Policy

Orders can be cancelled at any time prior to shipment. In case of cancellation, a handling fee of 5% of the total amount will be charged. The 5% will be deducted from the total price and refunded to the User. PayPal and credit card company fees are the responsibility of the User. If you wish to cancel, please contact our Customer Service: support@t-ark.biz

Please include the following information

The name of the product you ordered
The order number
The date of purchase

Items that have already been shipped or paid for in installments cannot be cancelled. Installment payments will be automatically cancelled if no payment is made during the process and the stipulated payment date has passed. In such cases, installment payments cannot be rescheduled. In case of mid-cancellation, we will send you a message from us. We will send you an e-mail with instructions on how to choose between a refund of the amount paid so far minus a 15% handling fee, or a lump-sum payment of the remaining amount. Cancellations are permanent and cancelled items or orders cannot be reinstated. If you wish to purchase the cancelled item(s), please place a new order. If cancelled items are no longer available for sale, they cannot be resold under any circumstances. We reserve the right to restrict or close the accounts of any customer who abuses our Cancellation Policy or who abandons a shippable order without payment.

Shipping

All costs related to shipping service will be borne by the User. All shipping costs and applicable services will be determined by the company. The User agrees that the User, not us, will contact the local post office or delivery carrier regarding any changes in shipping address, etc., after the product has been shipped.

Compensation for damaged goods

Your collection will be shipped in the best possible protective packaging. International shipments can be damaged in transit, and while LapinNoir.JP will do its best to eliminate as much damage to the outer box as possible, we have no control over how your package is handled during transit. Therefore, the outer box may be damaged or scratched during transportation. Unfortunately, we cannot compensate for such damage. However, if the shipping box or package is obviously badly damaged, you may be entitled to compensation from the shipping company, so please contact our Customer Support: support@t-ark.biz within 2 days of receiving your package.

In the unlikely event that the product itself is damaged, we will arrange to resend a replacement product as compensation. So please contact our customer support: support@t-ark.biz within 2 days of receiving the product. If we are unable to arrange for a replacement product due to our inventory status, we will refund the product price, the initial shipping costs, and the return shipping costs to the customer.

However, please note that all handling fees are non-refundable. We will refund customs duties if the customer can provide us with proof of payment of customs duties. If our customer support team determines that we are at fault, we will accept the return of the product and reship a replacement upon receipt of the returned product. In such cases, we will bear all reshipment charges. The customer will be refunded the full amount of the cost (return shipping fee) incurred by the customer at the time of return. For this reason, please provide us with a receipt for the returned merchandise.

When contacting our customer support, please provide the following information

A detailed description of the problem
A photograph of the condition of the product immediately after arrival (a clear enlarged photo of the defective part)
A clear photo of the paper invoice/delivery label/shipping company bag/shipping box taken alongside the item in question
Order number

Conditions that are not covered by the compensation

Damage to the product's packaging or outer box is not considered damage to the product.
In addition, products that are more than 1 year old from the manufacturer's release date may show signs of age-related deterioration on the outer box and the figure itself inside, even if it is a new product (rust, odor, stickiness, paint migration, peeling paint, etc.). (Rust, odor, stickiness, paint migration, peeling paint, etc.) These are not eligible for returns or refunds and are not considered initial defects.
We cannot accept returns or refunds if the product you receive is not the same as the product image shown on the website. Since we often list products before the final product is released, most of the pictures shown are of prototypes or samples provided by the manufacturer. There may be slight differences between prototypes and actual mass-produced products. Also, some products require hand-painting at the factory, which may also cause individual differences. These are not considered manufacturer defects. In addition, small defects may be found in the paint or parts. These are natural inconsistencies that occur during the process of mass production and are not considered defects.
Returns and refunds will not be accepted for any reason due to customs duties or other taxes in the country of delivery.
If a manufacturing defect in a product is clearly the result of abuse by the user, we reserve the right to reject the claim.

We will contact you with a solution as soon as possible. Please note that it may take us several days to reply. If the photos you send us do not include a shipping label or paper invoice, we will not be able to offer a solution to your claim. We are not responsible for damage limited to the exterior of the product.

All returns must be processed according to our customer support instructions. Unauthorized return of merchandise without notifying our customer support is not a legitimate return. Also, packages returned as undeliverable or unclaimed by the shipping company, or packages that the recipient refuses to accept for any reason, are not legitimate returns. As such, they are not eligible for all compensation, including refunds and exchanges, at our discretion. Furthermore, if a package is returned to the Company and the customer incurs return shipping charges, the customer is responsible for reimbursing the Company for the freight costs incurred in returning the package to the Company.

All returns must be sent back to us by shipping method with a tracking number. Returns sent without a tracking number will not be eligible for refunds, exchanges, or any other compensation at our discretion. In such cases, we will not be able to refund or replace the item.

If you suspect that there is something wrong with your Japan Post package

Please contact our customer support within 2 days of receiving the package.

Take a picture of the package before opening it.
If possible, open the package in the presence of the delivery staff. If the item inside is damaged, please submit a damage report (Damage Report) from the delivery staff. After signing the prescribed form and receiving a copy of the report, please send a scanned copy of the report to us. You may apply to Japan Post for insurance coverage.

If you believe there is something wrong with your package with DHL or FedEx

Please contact our customer support within 2 days of receipt of your package. Please include a photo that clearly shows both the damaged part and the invoice/label. We will contact the shipping company for compensation. Do not destroy the shipping documents (invoice and shipping label) until the problem is resolved.

Please note that we are unable to offer refunds/exchanges for items that are not insured and are damaged during shipping. For this reason, we strongly recommend EMS, DHL, and FedEx as shipping methods, especially for high value or fragile items.

Please contact us first rather than initiating a dispute with PayPal or filing a chargeback with your credit card company. While we will do our best to resolve any issues that arise, a PayPal dispute or chargeback will delay the process for a quick and amicable resolution.

Returns due to customer's own reasons

Returns, for any reason, must be reported within 15 days of receipt of goods. The Company will not provide service for reports received more than 15 days after the date of order acceptance. Users agree to follow the above procedures and to abide by the Company's Terms of Service.

Returnable condition (in case of return for customer's convenience)

Must be in new condition with all parts in place
Unopened and properly packaged, with no damage to the outer box
The Customer is responsible for all return shipping costs If the above conditions are met, we will accept the return and upon receipt of the returned merchandise, we will check the condition of the package and if there are no problems, we will refund the merchandise price only. However, we will not be able to refund the initial shipping fee, return shipping fee, various handling fees, or customs duties. If the merchandise is damaged at the time of return, the return will not be accepted and the merchandise price will not be refunded. Please pack your items carefully and securely to avoid damage when returning them.

All returns must be made in accordance with our return procedures. Packages returned as undeliverable or unclaimed by the shipping carrier or refused by the recipient for any reason are not legitimate returns. As such, they may not be eligible for refund or exchange at our discretion. Packages returned as undeliverable or unclaimed by the shipping company, or refused by the recipient for any reason, will never be compensated for the product price or shipping charges. If a package is returned to us and a return shipping charge is incurred, you are responsible for reimbursing us for the freight cost of the return.

Please contact us first rather than initiating a dispute with PayPal or filing a chargeback with your Credit Card company. While we will do our best to resolve any issues that arise, a PayPal dispute or chargeback will delay the process for a quick and amicable resolution.

When an item is returned to our store/ If you refuse to receive

Your package may be returned to our store due to reasons such as refusal to receive or incomplete address. Customers whose parcels are returned to our store will be notified of the reshipment to their registered email address. The full amount of the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment) must be paid within 2 weeks after our store sends the email. We will reship the package after it arrives at our store and the customer has paid the reshipment fee in full.

Cancellation is not allowed after the product has been shipped. In addition, we will not refund the product price, shipping and handling charges for the initial shipment, customs duties, etc.
All shipping costs for reshipment are the responsibility of the customer.
Please note that for items shipped via FedEx or DHL, you may be charged additional shipping fees when returning the item to Japan.

In the unlikely event that the full amount of the reshipment fee is not paid within 2 weeks, the order will be cancelled as a malicious order and no refund will be made for the amount already paid, including the product price, shipping and handling charges. Please note that in this case, any future contracts with us may be permanently terminated in accordance with our Terms of Service.

Packages returned by the shipping company as undeliverable or unclaimed, or refused by the recipient for any reason, are not legitimate returns. As such, they may not be eligible for a refund at our discretion. Packages returned as undeliverable or unclaimed by the shipping company, or refused by the recipient for any reason, will never be compensated for shipping charges. If freight charges are incurred when a package is returned to us, you are responsible for reimbursing us for such charges.

About Change of Address & Reshipment

If there is a change in the name, address, or other registered information of the consignee, please contact us as soon as possible. If your purchased items have not been shipped, we will be happy to change your address. Please contact our Customer Support at support@t-ark.biz as soon as possible.
We cannot accept a change of address if the merchandise has already been shipped. In addition, once merchandise has been shipped, all orders are non-cancelable, and no refunds will be made for any charges, including but not limited to merchandise, shipping, and handling fees.
If the customer wishes to change his/her address after the product has been shipped, the customer must notify the shipping company himself/herself. Alternatively, we will reship the package after it arrives at our store and the customer has paid the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment). Customers whose parcels are returned to our store will be notified of the reshipment to their registered email address. The full amount of the reshipment fee (Shipping charge for reshipment + Shipping charges incurred when the item is returned to us + Duties incurred on initial shipment) in full. For items shipped via FedEx or DHL, please note that you may be charged an additional shipping fee for returning the package to Japan. As with re-shipment, we cannot cover the shipping costs for re-shipment, and all costs are the responsibility of the customer. You will receive an email from us when your package arrives at our office. If the full amount of the reshipment fee is not paid within 2 weeks thereafter, the order will be cancelled as a malicious order and all payments already made will not be refunded, including the product price, shipping and handling charges. Please note that in this case, any future contract with us may be permanently cancelled in accordance with our Terms of Service.
We are not responsible for any damages caused by failure to notify us of address changes. Even if your registration information has been updated, orders processed prior to the change will be processed using your registration information as it existed prior to the change.
We can only change the shipping address for orders that have already been placed and have not yet been shipped. So, it will not apply to future orders. You will need to change the registered address of your account in advance in order to reflect this in future orders. Even if you give us your new address, we will not be able to change the address on your account. Please make sure to change the address listed in your account information by yourself.

Information Published on the Service

There is no guarantee regarding the accuracy, timeliness or usability of the information published on the Service. The Service reserves the right to add, alter, remove any information provided at any time and without prior notice. The Service accepts no liability for any damages incurred by users as a result of any information which is added, altered or removed in this way.

Trademark Notice

Unauthorized copying, imitation, or use of the letters and logo design of "LapinNoir.JP", rabbit trademarks, images of product names and company names, and logos on this site is prohibited.

Privacy Policy

This privacy policy sets out how this online store “LapinNoir.JP" (hereinafter referred to as the "Service") uses and protects any information that you give the Service. The Service is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Service, then you can be assured that it will only be used in accordance with this Privacy Policy. The Service may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Personal Information

We collect several different types of information for various purposes to provide and improve our Service to you. We recognize the necessity of protecting your personal information, and believe it is our responsibility to properly manage and safeguard this information.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Use of Data

The Company uses the collected data for various purposes

To provide and maintain our Service
To notify you about changes to our Service
Internal record keeping
To allow you to participate in interactive features of our Service when you choose to do so
To provide Customer Support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail. We may use the information to customise the Service according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Service Providers

To facilitate our Services, we may employ third party companies and individuals ("Service Providers") to provide services on our behalf, perform service-related, or assist us in analyzing how our services are used.

These third parties will only have access to your personal data to perform these tasks on our behalf and are required not to disclose or use it for any other purpose. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Security and Encryption

Should you provide personal information to our Company, all data input and transferred will be protected by SSL encryption to ensure that the data is handled in a secure manner, meaning that all transmissions between your web browser and our server are encrypted and sent securely. However, as your email address and other information is transmitted via the internet, we cannot guarantee with absolute certainty that it will be safe. We will strive to protect your personal information, but do not guarantee the security of the information sent. After receiving your information, we will do our best to ensure the security of our system.

Customer Profiling

Your site use and browsing history will be analyzed to determine likes and interests, and share product information that we think is most relevant to you. In addition, we may use your personal information or site activity to detect and reduce fraud or credit risk.

Cookies

Cookies are a text file stored on your computer that collect visitor behavior and activity information, used to generate statistical reports on website activity. They keep track of website visitor usage, and to generate statistical reports on website activity. You can set your browser to not to accept cookies, but in doing so, please be aware that some site functionality may be lost.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

Behavioral Remarketing

We may use remarketing services to place advertisements on third party websites after you have visited our Services. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to the Service.

Google Analytics

We may use third party service providers to monitor and analyze the use of our Services. Google Analytics is a web analytics service provided by Google that tracks and reports website traffic; Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services; Google may use the collected data to contextualize and personalize ads in its own ad network. You may opt out of having your activities on the Services made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, dc.js) from sharing information about your visit activity with Google Analytics. For more information about Google's privacy practices, please visit the Google Privacy Terms webpage: http://www.google.com/intl/en/policies/privacy/

Google Advertising

Google Ads remarketing services are provided by Google Inc. For more information about Google's privacy practices, please visit the Google Privacy Terms webpage: http://www.google.com/intl/en/policies/privacy/

Links To Other Sites

Our Services may contain links to other sites that are not operated by us. When you click on a third party link, you will be taken to that third party site. We strongly encourage you to review the privacy policies of all sites you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

For users in the European Union and California

If you are a European Union User and would like to be informed about what personal data we hold about you, and if you would like to have your personal data deleted from our systems, please contact us: support@t-ark.biz In certain circumstances, European Union and California Users have the right to Access and obtain a copy of the personal data held by the Company. Correct any inaccurate personal data. To request the deletion of personal data held about you. European Union Users have the right to data portability with respect to the information they provide to us. You may request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move your personal data. Please note that we may ask you to verify your identity before fulfilling such a request.

Redressing Grievances

If you believe that your personal information is not being handled in accordance with the General Data Protection Regulation (GDPR), it is within your rights to report this grievance to the proper regulatory authority. The regulatory authority will keep you informed on the case progress and final ruling regarding your complaint.

Children's Privacy

Information Retrieval, Correction, and Deletion

In the event that you wish to request the retrieval, correction, or deletion of information provided to our Company, we will handle your inquiry as expediently as possible, provided that you are able to verify that you are the holder of said information. Please contact our Customer Service: support@t-ark.biz for further assistance.

Contact Us

In order to prevent the leak, loss, or destruction of personal information, we have a person responsible for the management and protection of personal information, and will endeavor to safely protect, as well as maintain correct and current personal information. If you have any questions about this Privacy Policy, please contact us: support@t-ark.biz or by mail.

T-Ark Co., Ltd.

244-116 Miyagawa-Chou Higashiomi-Shi Shiga 529-1551 Japan