Return & Refund Policy
Return & Refund Policy
Please read this policy carefully before placing an order. This page explains our cancellation rules, return conditions, damaged package procedures, import tax handling, fraud prevention policy, and account restriction policy.
Important Summary
Key points customers should understand before ordering.
Policy Summary
The following summary is provided for convenience. Full details are explained in each section below.
| Case | Policy |
|---|---|
| Standard order cancellation before shipment | Standard orders can be canceled before shipment. A 5% handling fee will be deducted from the refund amount. |
| Cancellation after shipment | Cancellation is not possible once the order has been shipped. |
| Cancellation after LNJ Storage begins | A cancellation fee of 20% of the item price will apply. |
| Cancellation after LNJ Storage shipment request | Cancellation is not possible once a shipment request has been submitted. |
| Import taxes, VAT, customs duties, and carrier fees | Handling differs by destination, order value, and shipping method. Some charges may be prepaid at checkout, while others may be payable upon delivery or customs clearance. |
| U.S. orders | For currently supported DDP shipping methods, duties, taxes, and related import fees are calculated at checkout as TAX. No additional payment is required upon delivery for DDP shipments. |
| EU orders | For orders of €150 or less, VAT is prepaid through IOSS. For orders over €150, prepaid VAT may be refunded after shipment preparation, and import VAT or other charges may be payable upon arrival. |
| Refusal to pay required import-related charges | No refund, reshipment, or compensation will be provided if delivery cannot be completed due to refusal or non-payment. |
| Returned item mismatch or item swapping | Returns may be rejected if the returned item does not match the original shipment. |
| Intentional damage or false damage claim | Refunds, replacements, or compensation may be denied. |
| Pay Later cancellation abuse | Account restrictions may apply if cancellations exceed our internal threshold. |
Order Cancellation Policy
Cancellation rules differ depending on the order status and whether LNJ Storage or Pay Later is used.
Standard Order Cancellation Before Shipment
Standard orders can be canceled before shipment. A 5% handling fee will be deducted from the refund amount for cancellations made before shipment.
This handling fee helps cover payment processing fees, administrative processing, order handling, and other related costs already incurred at the time of purchase.
How to Request Cancellation
To request cancellation, please contact LapinNoir.JP Customer Support before shipment and include your order number and the reason for cancellation.
- Email: support@t-ark.biz
- Please include your order number.
- Cancellation is completed after our support team confirms the order status.
Orders Already Being Prepared
If an order is already being packed, handed over to the carrier, or otherwise in the shipping process, cancellation may no longer be possible even if tracking information has not yet been updated.
Cancellation After Using LNJ Storage
Different cancellation rules apply once an item has entered LNJ Storage.
20% cancellation fee after storage
If you cancel an item after it has been stored through LNJ Storage, a cancellation fee of 20% of the item price will apply.
No cancellation after shipment request
Items for which a shipment request has already been submitted cannot be canceled.
Why the LNJ Storage Cancellation Fee Differs
LNJ Storage requires warehouse space, individual inventory management, storage handling, and additional operational work after the item has entered storage. In addition, stored items are removed from normal sales availability, which may result in lost sales opportunities.
For these reasons, cancellations after storage are treated differently from standard order cancellations, and a cancellation fee of 20% of the item price will apply.
Pay Later Cancellation Policy
Pay Later is provided for flexible purchasing, but repeated cancellation or misuse may result in account restrictions.
Internal Cancellation Threshold
For orders placed using Pay Later (Installments), if the frequency or rate of cancellations exceeds our internal cancellation threshold, we may restrict the customer’s account.
For operational and abuse-prevention reasons, we do not disclose the specific cancellation threshold, calculation method, or internal review criteria.
Possible Account Restrictions
If account restrictions are applied, they may include, but are not limited to:
- Cancellation of all pending, unpaid, unshipped, or incomplete orders
- Suspension of future access to Pay Later (Installments)
- Restriction of certain payment methods or services
- Account suspension in cases of malicious activity, repeated abuse, suspected misuse, or fraudulent behavior
Review and Final Decision
Account reviews are conducted at our discretion based on order history, cancellation behavior, payment behavior, communication history, and suspected risk. LapinNoir.JP reserves the right to make the final decision regarding service eligibility.
Customs Duties, Import Taxes, VAT, and Local Fees
International shipments may be subject to import-related charges depending on the destination country, order value, shipping method, and local customs rules. In some countries or shipping methods, these charges may be collected in advance at checkout.
U.S. orders are currently DDP supported
For U.S. orders using currently supported shipping methods, import duties, taxes, and related import fees are calculated at checkout and shown as TAX. For DDP shipments, no additional payment is required upon delivery.
EU VAT rules depend on order value
For EU orders of €150 or less, VAT is prepaid through IOSS and no additional VAT is normally charged at delivery. For orders over €150, prepaid VAT may be refunded after shipment preparation is completed, and import VAT or other charges may become payable upon arrival.
Local charges may apply upon delivery
For destinations where import-related charges are not collected in advance, the recipient is responsible for paying customs duties, import taxes, VAT, GST, brokerage fees, carrier handling fees, and any other local charges.
Prepaid Taxes and Destination-Specific Rules
Import tax handling differs by country, order value, shipping method, and available tax collection systems. Some destinations support prepaid duties or taxes at checkout, while others require payment upon delivery or during customs clearance.
Please refer to our Import Duties & Taxes Guide for the latest country-specific information.
Customer Responsibility for Import Procedures
Unless duties, taxes, or import-related charges have been prepaid at checkout through a supported system, the recipient is responsible for complying with the customs regulations of the destination country. This includes responding to customs or carrier requests, submitting required information, paying applicable charges, and completing any necessary import procedures.
Refusal, Non-Payment, or Failure to Complete Customs Clearance
If a parcel cannot be delivered because the recipient refuses delivery, refuses to pay required import-related charges, fails to complete customs clearance, fails to respond to the carrier or customs authority, or otherwise prevents delivery, LapinNoir.JP will not be responsible for any loss, delay, return, abandonment, disposal, or destruction of the parcel.
If Charges Are Billed to LapinNoir.JP
If any tax, duty, customs fee, carrier fee, return shipping fee, storage fee, disposal fee, penalty, or other related cost is billed to LapinNoir.JP due to the recipient’s refusal, non-payment, incorrect information, failure to respond, or failure to complete import procedures, the recipient must reimburse LapinNoir.JP for the full amount.
If the recipient refuses or fails to reimburse these charges, LapinNoir.JP may restrict or suspend the account, cancel pending orders, suspend future services, and refuse further transactions.
Double Billing or Incorrect Tax Charge
If you believe that import duties, VAT, taxes, or related charges were paid twice or charged incorrectly, please contact LapinNoir.JP Customer Support with proof such as a customs invoice, carrier invoice, payment receipt, or official notice. We will review the case with our logistics or tax partners where applicable.
Customs Delays
Customs inspections, clearance procedures, and local delivery delays are outside the control of LapinNoir.JP. Such delays do not qualify as a reason for cancellation, refund, chargeback, or compensation.
Returns & Conditions
Customer-initiated returns may be accepted only when all return conditions are met.
Return Request Period
You must contact LapinNoir.JP Customer Support within 15 days of receiving the item. Return requests submitted after this period may not be accepted.
Item Condition
Returned items must be unopened, unused, undamaged, and in their original packaging. Items that have been opened, used, damaged, altered, or missing parts may not be eligible for refund.
Return Shipping Costs
Customers are responsible for return shipping costs for customer-initiated returns. Original shipping fees, import taxes, customs duties, and local charges are non-refundable unless otherwise required by law.
Unauthorized Returns
Returns sent without prior approval from LapinNoir.JP Customer Support may be refused, returned to the sender, or excluded from refund eligibility.
Refund Processing
Refunds will be issued only after we receive, inspect, and confirm that the returned item meets our return conditions. If the returned item does not meet our return conditions, the refund may be denied or reduced.
Damaged Packages and Initial Defects
Please follow the steps below if your package arrives damaged or if there is an issue with the contents.
Contact us within 3 days of delivery
If your order arrives with damaged items, missing parts, missing inclusions, or other initial defects, please contact us within 3 days of delivery.
Take clear photos
Please provide clear photos of the shipping box, inner packaging, damaged item, shipping label, and any affected parts or inclusions.
Keep all packaging materials
Keep the shipping box, inner packaging, documents, and all related materials until the investigation is fully completed.
Report visible damage to the carrier
If the outer box is visibly damaged at delivery, please report it to the carrier immediately. If possible, open the package in front of the delivery person and document the condition.
Investigation and resolution
Depending on the case details, carrier investigation, manufacturer response, and available evidence, we may offer a replacement, refund, or other appropriate resolution.
Failure to Provide Evidence
If sufficient evidence is not provided, packaging materials are discarded, or the issue is reported after the required period, we may be unable to assist with compensation, replacement, or refund.
Fraudulent Claims, Item Swapping, and Return Abuse
To protect our store and honest customers, LapinNoir.JP strictly reviews return requests, damage claims, refund requests, replacement requests, and payment disputes.
False Claims and Intentional Damage
Refunds, replacements, or compensation will not be provided for false claims, intentionally damaged items, altered items, used items, or items damaged after delivery due to customer handling, misuse, negligence, or improper opening.
If we determine that an item was intentionally damaged or that a claim was made dishonestly, the request will be denied and the customer’s account may be restricted or suspended.
Item Swapping and Mismatched Returns
Returned items must be the exact same items originally shipped by LapinNoir.JP. If a returned item does not match the product, condition, packaging, accessories, serial information, identifying marks, shipping records, or other verifiable details associated with the original shipment, the return will be rejected and no refund will be issued.
Item swapping, returning a different item, removing parts or accessories, replacing contents, or returning an item in a different condition may be treated as fraudulent activity.
Inspection Before Refund
Refunds will not be issued until the returned item has been received and inspected by LapinNoir.JP. We reserve the right to reduce, deny, or withhold a refund if the returned item does not meet our return conditions.
We may compare the returned item with order records, product photos, packaging records, warehouse records, shipping weight records, carrier records, customer communications, and other available evidence.
Required Evidence for Damage or Defect Claims
Customers must provide clear photos and any requested information within the required period. We may request additional photos, videos, packaging photos, shipping label photos, product condition photos, or other evidence necessary to review the claim.
If sufficient evidence is not provided, if original packaging and shipping materials are discarded, or if the item condition cannot be verified, the claim may be denied.
Suspicious Return or Refund Patterns
Repeated returns, repeated damage claims, repeated missing item claims, suspicious refund requests, inconsistent explanations, or behavior that appears to abuse our policy may result in further review and account restrictions.
- Refunds or replacements may be denied.
- Pending orders may be canceled.
- Payment methods, shipping methods, or services may be restricted.
- The customer account may be temporarily or permanently suspended.
Chargebacks and Payment Disputes
Customers are expected to contact LapinNoir.JP Customer Support before opening a chargeback or payment dispute. Unauthorized chargebacks, false payment disputes, or disputes filed after receiving the item may be treated as abusive or fraudulent activity.
If a chargeback or payment dispute is opened, we may submit order records, shipping records, tracking information, communication history, policy acceptance records, and other relevant evidence to the payment provider.
Right to Share Information for Investigation
In cases of suspected fraud, abuse, false claims, item swapping, intentional damage, chargebacks, or payment disputes, LapinNoir.JP may share relevant order, shipment, communication, payment, and claim information with payment processors, shipping carriers, insurance providers, marketplace platforms, fraud prevention services, legal advisors, or other relevant parties as necessary for investigation and protection.
Failed Delivery, Incorrect Address, Refusal, and Unclaimed Parcels
Customers are responsible for providing accurate shipping information and receiving their parcel properly.
Incorrect or incomplete address
If delivery fails due to an incorrect, incomplete, or outdated address provided by the customer, LapinNoir.JP is not responsible for loss, delay, return, or additional costs.
Failure to receive the parcel
If a parcel is returned, abandoned, or disposed of because the recipient fails to receive it, respond to the carrier, or complete required procedures, no refund or compensation will be provided.
Refused delivery
If the recipient refuses delivery for reasons not caused by LapinNoir.JP, no refund, reshipment, or compensation will be provided.
Return and additional fees
Any return shipping fees, carrier fees, storage fees, disposal fees, or other related costs may be charged to the customer or deducted from any eligible refund.
Account Restrictions and Abuse Prevention
To protect our store, payment services, and other customers, we may restrict accounts in cases of misuse or high-risk activity.
Examples of Restricted Activity
- Repeated cancellations or cancellation behavior exceeding our internal threshold
- Repeated refusal to pay required import taxes, customs duties, carrier fees, or other required charges
- Failure or refusal to reimburse charges billed to LapinNoir.JP
- Repeated refused deliveries, unclaimed parcels, or failed customs clearance
- False damage claims, false missing item claims, item swapping, or intentional damage
- Abusive communication, false claims, suspected fraud, or misuse of services
- Unauthorized chargebacks or payment disputes without first contacting support
Possible Restrictions
Depending on the situation, restrictions may include, but are not limited to:
- Cancellation of pending, unpaid, unshipped, or incomplete orders
- Suspension of Pay Later (Installments)
- Restriction of certain shipping methods, payment methods, or services
- Temporary or permanent account suspension
- Refusal of future orders or transactions
Final Decision
LapinNoir.JP reserves the right to make the final decision regarding refunds, cancellations, returns, account restrictions, and service eligibility based on the facts of each case.
Limitation of Responsibility
Some issues are outside the control of LapinNoir.JP.
Carrier and customs delays
Delays caused by customs, carriers, local delivery services, inspections, weather, disasters, strikes, or other external events are outside our control.
Local import rules
Customers are responsible for confirming whether an item can be imported into their country and for complying with local laws and regulations.
Indirect losses
LapinNoir.JP is not responsible for indirect, incidental, or consequential losses arising from delays, failed delivery, customs issues, customer refusal, or policy violations.
Need help with an order?
If you have questions about cancellation, returns, damaged packages, customs issues, fraud review, or account restrictions, please contact LapinNoir.JP Customer Support with your order number.
Contact Support