Return Policy

Return & Refund Policy

We offer refunds in the following cases, provided that proper procedures are followed:

• Cancellation before shipment: If you cancel an order before it is shipped, you will be eligible for a refund minus a 5% handling fee.
• Customer-initiated returns: If you change your mind about a purchase, you may return the item under certain conditions (see below).
• Damage during shipping: If your package arrives damaged, please contact us immediately with photographic evidence.

Order Cancellation

• Orders may be canceled before shipment with a 5% handling fee deducted from the refund.
• Once an item is shipped, cancellation is no longer possible.
• If you wish to cancel, contact: support@t-ark.biz with your order number and details.

Returns & Conditions

• Return Request: You must contact our support team within 15 days of receiving the item.
• Condition: The item must be unopened, in its original packaging, and undamaged.
• Return Shipping: Customers are responsible for return shipping costs.
• Refund Processing: Refunds will be issued only after we receive and inspect the returned item.

Damaged Packages

• If your package is damaged upon arrival, report it to us within 3 days with photos of the defect and packaging.
• We may offer a replacement or full refund, including shipping costs.
• Ensure you keep all shipping documents and packaging until the issue is resolved.