About Your Account
Q: Do I need to create an account?
A: Yes, an account is required.
Q: I can't log into my account.
A: If you have forgotten your password, please access the password reminder page through the "Did you forget your password?" button on the log in page (Registration/My Account page). You can also contact us if you are still unable to log into your account. Please do not create a new account unless instructed to do so by our staff even if you cannot log into your account. Duplicate accounts will be closed.
Q: Can I have more than one account?
A: LapinNoir.JP limits one account per person. If you wish to change your account for some reason, please delete your existing account and create a new account again. Please note that points cannot be transferred.
Q: Can I ask to have my account closed?
A: You can cancel your membership from your account page. To cancel your account, please go to your account page and click on "Delete account" on the My Account > Privacy Settings page. If you have any questions, please contact our Customer Support: support@t-ark.biz
Q: The name and address format does not correspond to our country's address notation. Will you correct it to the correct address format and ship it to us?
A: We maintain our addresses in Japanese style. We are very sorry that the different format of names and addresses makes you feel insecure about receiving your package correctly.Please be assured that the shipping slip will be sent with the correct form and address.
*The format may be changed from the Japanese format in future updates.
About Our Products
Q: TWhat is the base currency for this site?
A: All of our products are priced based on Japanese Yen (JPY).
Can be displayed in local currency using a conversion tool that converts currency based on daily rates.Therefore, when settlements are made in currencies other than Japanese yen, they are converted at the exchange rate prevailing at the time of settlement. (The exchange rate may change due to fluctuations in the foreign exchange market, but the price in Japanese yen is always the same.)In such cases, you may be required to pay an exchange fee to your credit card company. Specific fees vary from credit card company to credit card company.
Q: Why are commodity prices changing slightly from day to day?
A: All of our products are priced based on Japanese Yen (JPY).Can be displayed in local currency using a conversion tool that converts currency based on daily rates.Therefore, the amount of money may vary slightly depending on the exchange rate, which fluctuates daily.
Q: How do I order products?
A: For IN STOCK items: Please select whether or not gift wrapping is available on the product page, then click the Add to Cart button to add the product to your cart, and then proceed with the purchase process.
For PRE-ORDER items: Please select whether you would like to purchase the item with or without gift wrapping and Installment Payment on the product page, then click the Add to Cart button to add the item to your cart and proceed with the purchase process.
*Gift Wrapping may not be available for some products. In such cases, the Gift Wrapping selection will not be displayed.
*Please note that IN STOCK items and PRE-ORDER items cannot be placed in the same cart, so please place them in separate carts and proceed with the purchase process.
*We will be updating the cart to allow all products to be ordered in the same cart in a future update!
Q: What is a Pre-Order?
A: These are items that will be shipped after the release date.They will be shipped as soon as they arrive in our store.Pre-ordering an item ensures that it is in stock.Conversely, items in stock in the warehouse are marked IN STOCK.
Q: What is the DUE DATE listed on the preorder product page?
A: It means the end date of pre-order reservation acceptance. The pre-order acceptance period is limited. Please note that we may end accepting pre-orders early if the maximum limit is reached, even if it is still within the time limit.
Q: What happens if a preordered item is postponed?
A: Pre-ordered items that have been postponed will be announced on the product page as soon as we receive notification from the manufacturer of the postponement. Customers who have already placed play orders will be notified by e-mail.
Please note that this does not constitute a valid reason for cancellation and normal cancellation fees will apply.Also, the payment due date for postpaid orders will not be changed. Please make your payment by the original due date.
Q: Are there any special offers available for preorder items?
A: In the case of products with pre-order benefits, please check the description on the product page. If there is no mention in the description, please note that no benefits are included.
Q: Are the products you handle authentic?
A: LapinNoir.JP purchases from manufacturers in Japan. Therefore, there is no possibility of counterfeit products being mixed in. Even for used products, our professional staff inspects the products before purchasing them, so there is no possibility of counterfeit products being mixed in.
About Ordering
Q: Can I order products that are not on the site?
A: LapinNoir.JP also sells products not listed on our website. Please send us your request by email through the Order Request page. If the requested product is in stock, it will be listed on the Order Request page. Please note that there is no reply to this e-mail and we do not guarantee that there quested item will be listed. The requested item will only be listed if it is available in Japan.
Q: How do I cancel?
A: Items may be cancelled at any time prior to shipment. In the event of cancellation, a refund of 5% of the purchase price will be deducted. Items that have already been shipped or paid for in installments cannot be cancelled. If you wish to cancel, please contact our Customer Support: support@t-ark.biz with your order number, account name, and product name.
Q:Can I receive a discount if I order x amount?
A: We do not offer discounts based on the amount or number of items purchased. If you would like to purchase discounted items, check out our occasional sales.
Q:Can I give my order to another person?
A:When placing an order, please enter the gift recipient's address in the "Preferred Shipping Address" field. Please note that customs duties and other taxes are basically the responsibility of the recipient. International shipments may be subject to opening and inspection by customs in each country. Please understand that your gift package may be opened by customs officials.
Q:Why was my order canceled?
A:If your order has been canceled, there are several possible reasons.You did not receive an email from us.
Please make sure that you have provided a valid email address and that you can receive emails from our domain (t-ark.biz) without being blocked by your ISP/spam filter/email application. Smooth email communication is essential to complete your transaction.
I asked for something to confirm my order, but have not received a reply.
For example, if your name or shipping address appears garbled on our end, or if you believe you have accidentally placed a double order (received 2 identical orders in one night), we will confirm this by email before proceeding with your order. If we do not receive a reply, we will cancel your order after a certain period of time.
There is an unresolved matter from a previous order.
We cannot accept orders from customers who have unresolved issues from previous orders. After the issue is resolved, the order will be accepted again. The product itself has been discontinued or there is a sudden shortage of supply due to a problem on the part of the manufacturer or distributor. In such cases, the customer will be notified. We sincerely apologize for any inconvenience this may cause and ask for your understanding.
I asked for something to confirm my order, but have not received a reply.
For example, if your name or shipping address appears garbled on our end, or if you believe you have accidentally placed a double order (received 2 identical orders in one night), we will confirm this by email before proceeding with your order. If we do not receive a reply, we will cancel your order after a certain period of time.
There is an unresolved matter from a previous order.
We cannot accept orders from customers who have unresolved issues from previous orders. After the issue is resolved, the order will be accepted again. The product itself has been discontinued or there is a sudden shortage of supply due to a problem on the part of the manufacturer or distributor. In such cases, the customer will be notified. We sincerely apologize for any inconvenience this may cause and ask for your understanding.
Q:Do you offer gift wrapping/message card services?
A:Gift packages and cards are available separately. Please check the gift box when ordering to purchase. International shipments may be subject to opening and inspection by customs in each country. Please understand that your gift package may be opened by customs officials.
About Payment
Q: What payment methods are available?
A: LapinNoir.JP offers a variety of payment methods.
Various payment methods are supported.
・PayPal
・Credit and Debit Cards (Visa, MasterCard, AmericanExpress, Diners)
Two types of payment methods are available.
・Normal Payment
The purchase price of your order in one lump sum and payment is due upon completion of your order.
・Installment Payment (available only for pre-order items)
This is a method in which the payment is made in installments by the payment due date set by our store. Payment in installments is only available for pre-order items. Payment can be made on any day within the payment due date. The customer is free to decide the amount to be paid per installment. However, the minimum amount of the first payment is fixed. The maximum number of installment payments is six. The final payment must be made in full for the remaining balance. Products will be shipped only after all payments are confirmed. However, the payment due date cannot be extended for any reason.
Various payment methods are supported.
・PayPal
・Credit and Debit Cards (Visa, MasterCard, AmericanExpress, Diners)
Two types of payment methods are available.
・Normal Payment
The purchase price of your order in one lump sum and payment is due upon completion of your order.
・Installment Payment (available only for pre-order items)
This is a method in which the payment is made in installments by the payment due date set by our store. Payment in installments is only available for pre-order items. Payment can be made on any day within the payment due date. The customer is free to decide the amount to be paid per installment. However, the minimum amount of the first payment is fixed. The maximum number of installment payments is six. The final payment must be made in full for the remaining balance. Products will be shipped only after all payments are confirmed. However, the payment due date cannot be extended for any reason.
Q:Why is my Credit Card not working?
A:Please check with your Credit Card company directly if you experience any problems. The most common issues are due to an expired card, exceeded credit limit, authorization denial, or incorrect billing address.
Q:What is the exchange rate to my currency?
A:The exchange rate will be determined by your Credit Card company or financial institution. We cannot provide a specific rate that you will be charged at.
Q: How can I change the payment method for an order?
A: We cannot accept changes in payment methods, such as changing to a different Credit Card after an order has been completed. In such a case, please cancel your order and then re-confirm your purchase. Please note that products may be out of stock depending on timing.
Q: Can I send payment in my country's currency?
A: Possible
Q: Can I use my Debit Card?
A: Yes. Visa, MasterCard, AmericanExpress, and Diners card brands are accepted.
Q: I get an error when I try to register/use my Credit Card?
A: Card brands we accept are Visa, MasterCard, AmericanExpress, and Diners. Please make sure that the card you wish to register falls into one of these categories. If an error occurs even with these cards, please check the card expiration date and contact your Credit Card company if there is no problem.
Q: When will I be billed for my order?
A:If you have selected Normal Payment, the payment will be made at the same time the order is completed.
Q: Why did your payment method change?
A:Because the selected payment method is no longer available or no longer available. Please keep in mind that our store reserves the right to change an order's payment method at our discretion. Your payment method will be changed by us if the order includes an item that cannot be paid by the selected method. We may also request new customers to change their payment method to PayPal from Credit Card due to safety reasons.
Q: How is my Credit Card information handled and protected?
A:All Credit Card transactions are handled by a reliable third-party Credit Card payment agency. Your Credit Card information is never transmitted to LapinNoir.JP and therefore there is no possibility of your Credit Card information being stolen from our site or servers.
Q: I am having trouble with my PayPal account. What should I do? What is 3D Secure?
A:3D Secure is an added layer of security for online Credit Card payments. Customers who have set a 3D Secure password will be asked to enter their password when authorizing direct Credit Cards payment at our store.
Q: Can you extend the payment deadline?
A:Payment due dates cannot be extended for any reason.
Q: Can I pay for half of my order now and the other half later? Can I pay for the product first and pay for shipping later?
A:Installment payment is available as a payment option only for pre-order items. Please select this option when placing your order. The installment payment includes shipping costs. Please see our Payment Method for more details.
About Shipping
Q: How long does it take to ship?
A: Orders with completed payment are shipped within 1-5 business days. (Excluding Japanese national holidays and Saturdays and Sundays.) If an item has not been shipped after 7 business days, please contact our Customer Support: support@t-ark.biz
Q: What are your business hours?
A: Weekdays except Japanese national holidays, Saturdays and Sundays. (9:00 a.m. to 5:00 p.m. Japan time)
Q: Are there any customs charges?
A: Import duties are determined by your country of residence. Please check with your local customs office for details. For U.S. residents, imports of $800 USD or less are free of customs duties.
Q: Do you ship to my country?
A: Basically, we ship worldwide. However, we do not ship to some conflict areas or countries where international shipping is not safe. In such cases, the shipping options will not be displayed when you proceed to the order screen. This means that we cannot ship to your country.
Q: What shipping methods do you offer?
A: Japan Post (Air Mail), Japan Post (Sea Mail), Japan Post (EMS), DHL, FedEx are available. Please see Shipping Method for details.
Q: What is the shipping cost for this item? Can I change my shipping method or address?
A: The respective delivery charges can be found on the payment page before placing your order. You can also specify the delivery area before placing your order.
Can you mark my package as "Gift" and/or write a lower value?
You may not engage in any activity that violates Japanese law. We cannot falsely declare a gift notation or duty amount on non-gift items.
The website says my order was shipped but I never received a shipping notification.
If you cannot find the notification email, please check your spam folder or ISP/mail application settings. Also, ensure that your email is set to receive messages from our domain: @t-ark.biz.
Is it possible to combine delayed items with previously ordered items and ship them together?
Yes, this is possible. Please contact our Customer Support at support@t-ark.biz if you wish to do so.
Why was I asked to pay extra to receive my package?
Depending on your country, import fees may be required to receive your package. These fees are paid to your country's government, and LapinNoir.JP has no control over them. Please check the "Shipping Method" page for details.
My package has been opened by customs. What should I do?
In some countries, customs may inspect packages. Unfortunately, LapinNoir.JP cannot prevent or be held responsible for these actions. We also cannot compensate for lost, confiscated, or damaged items due to customs inspections.
My package was returned to Japan. What should I do?
Packages may be returned due to refusal, incorrect address, or other reasons. If this happens, we will contact you for reshipment arrangements. Reshipping fees are the customer’s responsibility. Shipping fees from the initial shipment are non-refundable.
What should I do if my package takes too long to arrive?
Handling times vary depending on the shipping company. If your package is delayed, please contact our Customer Support at support@t-ark.biz before opening a PayPal dispute or chargeback request.
How do I change my shipping address?
If your order has not yet shipped, please contact Customer Support as soon as possible. If it has already shipped, we cannot change the address or cancel the order.
I purchased multiple pre-order items. Can you ship them together?
Yes, we can combine pre-order items. Please contact support@t-ark.biz with your order numbers. Combined shipments follow the latest release date.
Can I request a warranty for my package?
Yes. Please contact our support with your order number, and we will send you an invoice for the additional fee.
What kind of packaging do you use?
Our products are wrapped with cushioning materials and shipped in sturdy cardboard boxes. Additional packaging can be requested for an extra charge.
Can I request tighter packaging?
Yes. Please contact our support with your order number. Additional cushioning and a larger shipping box may result in extra shipping fees.
What happens if shipping costs change before my pre-order item is released?
Shipping fees are calculated at the time of purchase, but they may change due to carrier rate adjustments or size/weight variations. Additional shipping fees may apply.
Will you correct my address format to match my country’s notation?
We maintain addresses in Japanese format, but shipping labels will be adjusted accordingly for accuracy.
Returns/Exchanges/Compensation
Q: What should I do if I want to return an order?
A: If you meet our returnable condition, we will accept your return within 15 days of receipt of the merchandise. If you refuse to accept the merchandise, you are not eligible for a return or compensation and will not receive a refund of the merchandise price or compensation for shipping costs because you have not followed the proper return procedure. Please refer to our Shipping Method for more details.
Q: My package arrived damaged, what should I do?
A: We ship your collection in the best possible protective packaging. International packages may have damage in transit. LapinNoir.JP will do its best to eliminate as much damage to the outer box as possible, but we have no control over the handling of packages in transit. Therefore, the outer box may be damaged or scratched during transportation. Unfortunately, we cannot compensate for such damage. However, if the shipping box or packing materials are obviously badly damaged, you may be entitled to compensation from the shipping company, so please contact our Customer Support: support@t-ark.biz within 15 days of receiving the item.
Q: I accidentally broke my item. Can you help me get replacement parts?
A: Products damaged by the customer are unfortunately not covered by the compensation.
About Status
Q: What is my order status?
For regular orders (lump-sum payment):
For both IN STOCK and PRE-ORDER items, the status is "Processing" when full payment has been completed and the order is awaiting shipment.
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Once shipped, the status changes to "Complete".
For installment payments:
When the order is placed but payment has not yet been made, the status is "Installment Pending Processing".
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Once the full payment is received, the status changes to "Installment Complete".
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After verifying the full payment, our staff updates the status to "Processing".
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Once shipped, the status changes to "Complete".
Other statuses:
If your payment is not approved by your bank or credit card company, or if your order is canceled due to insufficient funds, the status will be "Canceled".
If the bank or credit card company is verifying your payment and awaiting approval, the status will be "Pending". In this case, payment has not been completed, and our store has not received any funds. If there are any issues, please contact your bank or credit card company directly.
*For more details, please check the FAQ section: "Is my order correctly completed when the order status is Pending?"
If you request a cancellation and our store completes the refund process, the status will change to "Closed".
Q: Is my order correctly completed when the order status is Pending?
A: When your payment status is being reviewed by your bank or credit card company, the status will be displayed as "Pending." This means that the payment has not yet been completed.
In this case, our store has not received your payment. If there are any issues, please contact your bank or credit card company directly.
In most cases, orders with a "Pending" status are not approved by the bank or credit card company and will be automatically canceled. The order status will then change to "Canceled." Please wait for the refund process to be completed until your order status updates to "Canceled."
Unfortunately, we cannot notify you when the status changes from "Pending" to "Canceled" as it depends on the processing time of your bank or credit card company.
Additionally, we are unable to manually change the "Pending" status to "Canceled." Please wait for the status to update automatically and for the refund from your bank or credit card company. Once the refund has been processed, you may place a new order.
If the stock is not updated and you are unable to repurchase the item, please contact our customer support at support@t-ark.biz for assistance.
In this case, our store has not received your payment. If there are any issues, please contact your bank or credit card company directly.
In most cases, orders with a "Pending" status are not approved by the bank or credit card company and will be automatically canceled. The order status will then change to "Canceled." Please wait for the refund process to be completed until your order status updates to "Canceled."
Unfortunately, we cannot notify you when the status changes from "Pending" to "Canceled" as it depends on the processing time of your bank or credit card company.
Additionally, we are unable to manually change the "Pending" status to "Canceled." Please wait for the status to update automatically and for the refund from your bank or credit card company. Once the refund has been processed, you may place a new order.
If the stock is not updated and you are unable to repurchase the item, please contact our customer support at support@t-ark.biz for assistance.
About Installment Payment System
**About Installment Payment System**Q: What is Installment Payment?
A: Installment Payment allows customers to freely decide the timing and amount of payments within a set period and number of installments. It supports both deferred and installment payments. *Some products may not be eligible for installment payments.* This feature is available **only for pre-order items**. Unlike systems that generate invoices immediately upon ordering, customers can make payments at their convenience, ensuring that their credit card limit is not excessively utilized. This allows for more flexible shopping that fits their financial plans. **Full payment must be completed by the due date.**
Q: How can I use Installment Payment?
A: On the product page, select **"Yes"** under **"Purchase this product by installment payment?"** before adding the item to your cart.
Q: What payment methods are available for Installment Payment?
A: Only **credit cards** are accepted. **PayPal is not available at this time**, but future updates may add support for PayPal.
Q: Why are some products eligible for deferred payment but not for installment payment?
A: Certain low-priced items such as **prize figures** and some other products **do not support installment payments**. However, deferred payment is still possible. In such cases, customers must pay the full amount in **a single payment** by the due date.
Q: When is the first payment due for Installment Payment?
A: There is no fixed first payment date. Customers can make payments freely **as long as the full amount is paid by the due date**.
Q: Is there a minimum first payment amount for Installment Payment?
A: Yes, the first payment must be at least **30% of the total price**. There are **no restrictions** on subsequent payment amounts.
Q: Can I extend the payment deadline for Installment Payment?
A: Currently, **it is not possible** to extend the deadline. However, future updates may allow for extensions.
Q: What happens if I forget to make a payment and miss the due date?
A: If the full amount is not paid by the due date, **the order will be automatically canceled**. If you do not want your order to be canceled, please **contact our customer support immediately at support@t-ark.biz**. We will send an invoice via email for the remaining balance, which must be paid in one lump sum. If your order is automatically canceled, you **cannot reapply for installment payments**. However, you may repurchase the item if it is still in stock. Please note that availability is not guaranteed. We will send several email reminders before the payment due date, so please ensure that you check your emails and make your payments on time.
Q: Can I cancel an order placed with Installment Payment?
A: If you wish to cancel your order, please **contact our customer support at support@t-ark.biz** immediately. *A 5% cancellation fee will be deducted from your refund.*
Q: What if I intentionally do not make any payments by the due date without contacting the store? (Unauthorized cancellation)
A: If full payment is not completed by the due date, the order will be **automatically canceled**. If you cancel without informing us, you will **no longer be able to use Installment Payment for future orders**. However, **you may still place regular one-time payment orders**. Additionally, all **other active Installment Payment orders will also be forcibly canceled**. If multiple accounts are used for orders, we will **verify and cancel** any Installment Payment orders associated with them.
Q: What happens if I frequently cancel deferred payment orders?
A: If you repeatedly cancel deferred payment orders, we will send you a **warning email**. Customers who frequently cancel their Installment Payment orders will **no longer be allowed to use this payment method**. However, **one-time payment orders will still be available**. If multiple accounts are used, we will **verify and cancel** any Installment Payment orders associated with them.
Q: When will my Installment Payment order be shipped?
A: If full payment has been completed, your order will be shipped **within 1-5 business days** after the item arrives at our store.
Q: What happens if a pre-order item arrives earlier than expected?
A: Even if the item arrives early, **the payment deadline will not change**. You can still pay by the original due date without any cancellation risk. If an item arrives at our store, we will notify you via email. At that time, you may either:
1. Wait until the original due date to make your payment.
2. Pay the full amount immediately to have your order shipped earlier.
1. Wait until the original due date to make your payment.
2. Pay the full amount immediately to have your order shipped earlier.
Q: Where can I make Installment Payments?
A: Go to **My Account Page** → **Partially Paid Orders Page**, select your order number, and proceed with the payment. *Future updates may change this process.*
Q: What happens if the manufacturer delays the release date of a pre-order item?
A: The **payment due date will not change**. Please complete your payment by the original deadline. *Future updates may allow changes to the due date.*
About LNJ Storage
Q: What is About LNJ Storage?
A: About LNJ Storage is a service that allows you to store purchased items in our private warehouse. While stored, you can request shipments at any time with your preferred combination of items.
Q: Is there a cost to use this service?
A: No, this service is free of charge.
Q: Is there a storage time limit?
A: No, there is no limit on storage duration.
Q: What shipping methods are available?
A: You can choose from Japan Post, FedEx, and DHL.
Q: Can I ship in-stock items together with pre-ordered items once they are released?
A: Yes, you can. About LNJ Storage is available for all products sold by us. Please select LNJ Storage as your shipping method when placing an order.
Q: Can I use this service with installment payments?
A: Currently, this is not possible. However, we plan to support it in future updates.
Q: Where can I check my stored items?
A: You can check your stored items by navigating to My Account → My Orders → LNJ Storage Items. All currently stored items will be displayed there.
Q: Can I cancel stored items?
A: Yes, you can cancel stored items by contacting customer support with your order number. However, a cancellation fee of 20% will apply. Please note that items for which a shipping request has already been made cannot be canceled.
Q: How do I request shipment of stored items?
A: Go to My Account → My Orders → LNJ Storage Items, select the items you want to ship, and proceed with payment.
Q: Is there a limit on the number of items I can ship at once?
A: Each product has a maximum bundling limit. For example, if the limit is "3," you can bundle up to three of the same item in a single shipment. Check the "Max. number of bundles" in the LNJ Storage Items section of your order management page.
Q: Are there any fees for requesting shipment?
A: You only need to pay for the shipping cost based on the carrier you select. There are no additional fees for using the LNJ Storage service.
Q: Can I change the shipping method after submitting a shipment request?
A: No, once a shipping request has been submitted, the shipping method cannot be changed.
Q: What do the different status labels mean?
In LNJ Storage: Items stored and ready for shipment upon request.
LNJ Storage Shipping Request Complete: Your shipment request has been successfully submitted.
Processing: Your request is under review and being prepared for dispatch.
LNJ Storage Complete: Your requested items have been shipped successfully.
LNJ Storage Shipping Request Complete: Your shipment request has been successfully submitted.
Processing: Your request is under review and being prepared for dispatch.
LNJ Storage Complete: Your requested items have been shipped successfully.
About Order Request
Q: Will all items requested through Order Request be sold?
A: No, only items that we are able to procure will be listed on the Order Request page. This feature does not guarantee that requested items will be available.
Q: How is it possible to sell items that are not listed on the site?
A: We collaborate with partner companies across Japan that specialize in anime figure sales. Through these partnerships, we can evaluate whether we can procure the items requested by our customers.
Q: Where are Order Request items listed?
A: Items that can be sold are listed on the Order Request page at this link. Please note that these items are not reserved inventory and may be purchased by other customers, leading to stock shortages.
Q: How long does it take to ship Order Request items?
A: Once an Order Request item is secured, it is shipped from our partner company to our warehouse, where it undergoes an inspection process before being prepared for dispatch. Unlike regularly sold products, this process may take 1-2 weeks from the time of order.
Q: Is there a fee to submit an Order Request?
A: No, submitting an Order Request is free of charge.
Q: I submitted an Order Request but received no response, and the item was not listed. Why?
A: We do not send replies to Order Request emails. Additionally, submitting a request does not guarantee the item will be sold. Our staff will investigate and list only items that can be procured.
About LNJ Points
Q: What are LNJ Points?
A: LNJ Points are awarded for purchases made at LNJ. The amount and rate of points awarded may vary depending on the product and certain activities. For more information, please visit the NEW CUSTOMER GUIDE.
Q: How can I use my LNJ Points?
A: LNJ Points can be used to pay for your order. 1 point = 1 yen. Customers can use their points to pay for their orders from the payment screen. Points cannot be used for shipping charges.
Q: When are LNJ Points applied to my account? Do they expire?
A: Points are awarded immediately after payment is completed. Points are valid for 1 year.
About TAX
Q: Does LapinNoir.JP charge VAT for all countries?
A: VAT is charged based on the destination country’s tax regulations. Some countries require us to collect VAT at the time of purchase, while others may require customers to pay VAT upon delivery.
Q: How is VAT calculated?
A: VAT is calculated based on the tax rate of the importing country. The applicable rate depends on the laws of your country. The total tax amount will be displayed at checkout.
Q: What is the IOSS system?
A: IOSS (Import One Stop Shop) is a VAT declaration system introduced in Europe in July 2021. Under this system, for orders with a total product price (subtotal, excluding VAT and shipping) of 150 EUR or less, we collect VAT at the time of purchase and remit it to the tax authorities on behalf of the customer.
Q: How does LapinNoir.JP handle VAT under the IOSS system?
A: In Europe, we use the IOSS system for orders with a subtotal (product price only) of less than 150 EUR, where we collect and remit VAT on your behalf. For orders with a subtotal exceeding 150 EUR, the IOSS system does not apply, and VAT and import duties must be paid by the recipient upon arrival.
Q: Why do I see VAT charged for an order over 150 EUR?
A: Due to our current system settings, VAT is initially collected at checkout even for orders exceeding 150 EUR. However, before shipment, we will automatically refund the VAT amount. You will need to pay the import VAT directly to your local customs authorities when receiving the package.
Q: How long does it take to receive a VAT refund for orders over 150 EUR?
A: If your order exceeds 150 EUR, we will process the VAT refund before shipping. Typically, it takes a few business days for the refund to be credited to your original payment method.
Q: Are there any taxes other than VAT?
A: In addition to VAT, some countries impose import duties, customs fees, or handling charges. These additional fees are not covered by LapinNoir.JP and must be paid by the recipient.
Q: Will I need to pay additional customs duties upon arrival?
A: Yes, if your order exceeds 150 EUR or if your country imposes import duties. These fees are determined by local customs and are the responsibility of the recipient.
Q: Why is sales tax paid in advance?
A: We have a contract with a tax agent, and the VAT is collected at checkout and remitted to your country's tax authorities later. This simplifies tax processing at customs and speeds up delivery.
Q: I paid VAT at the time of purchase but was charged again upon delivery. What should I do?
A: If you have been charged VAT twice, please contact our customer support at support@t-ark.biz with your order number and proof of double taxation (such as an invoice). If confirmed, we will issue a refund.
Q: Why do I see different tax amounts on my invoice?
A: Tax rates and policies vary by country. The final tax amount may be adjusted based on the most current regulations at the time of processing.
Q: Can I get a tax refund if I cancel my order?
A: If your order is canceled before shipment, any collected VAT will be refunded. However, once the order has been shipped, tax refunds are not possible.
Q: How do I check my tax payment status?
A: You can find your tax details in the order confirmation email or by logging into your account under "Order History."
Q: What should I do if my country changes its tax policy?
A: If your country introduces new tax regulations after your purchase, any additional charges imposed by local authorities must be covered by the recipient. We recommend staying informed about your country’s tax laws.